Zoho CRM Admin ( Database Manager)

Arihant Publications (india) Limited; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Arihant Publications India Ltd. in Noida invites applications for a Database Manager- Zoho CRM Admin. You will oversee and maintain CRM data, configure modules and pipelines, and ensure data integrity across customer and partner records.

The role involves importing and cleaning large datasets, removing duplicates, creating segments, and managing lead allocation. You will generate MIS reports and collaborate with sales, marketing, and telecalling teams to keep the database up to date.

Responsibilities

• Manage and maintain customer/partner data in Zoho CRM.
• Create and maintain CRM modules, fields, tags, pipelines and records.
• Import, clean, validate and update large databases.
• Identify and remove duplicate, incomplete and outdated records.
• Maintain accurate information such as name, phone number, WhatsApp status, school name, subject, class, board, city, last interaction and purchase information.
• Create customer segments and maintain accurate contact information.
• Manage lead allocation and reassignment among team members.
• Maintain activity history, follow-up dates and contact status in CRM.
• Prepare regular MIS and CRM reports related to database health, active/inactive contacts, lead status and team activity.
• Coordinate with telecalling, sales, marketing and relationship teams for database updates.
• Support CRM integrations and database automation.
• Ensure regular database verification and data accuracy.

Job description

Job Title: Database Manager- Zoho CRM Admin

Company: Arihant Publications India Ltd.
Location: Sector 67, Noida

Key Responsibilities

• Manage and maintain customer/partner data in Zoho CRM.
• Create and maintain CRM modules, fields, tags, pipelines and records.
• Import,clean,validate and update large databases.
• Identify and remove duplicate, incomplete and outdated records.
• Maintain accurate information such as name, phone number, WhatsApp status, school name, subject, class, board, city, last interaction and purchase information.
• Create customer segments and maintain accurate contact information.
• Manage lead allocation and reassignment among team members.
• Maintain activity history, follow-up dates and contact status in CRM.
• Prepare regular MIS and CRM reports related to database health, active/inactive contacts, lead status and team activity.
• Coordinate with telecalling, sales, marketing and relationship teams for database updates.
• Support CRM integrations and database automation.
• Ensure regular database verification and data accuracy.