YES Bank is hiring Branch Managers For multiple locations in Chennai

Yes Bank; Ponneri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Yes Bank is seeking an experienced Branch Manager to lead retail branch operations in India. You will drive sales, manage customer relationships, ensure compliance, and coach a high-performing team to meet business targets.

The role emphasizes customer service excellence, effective risk management, and strategic execution to grow wallet share while upholding regulatory standards.

Responsibilities

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.
• Ensure high standards of customer service and satisfaction.
• Resolve customer queries and complaints promptly and effectively.
• Build long-term relationships with key customers and stakeholders.
• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Maintain branch hygiene in documentation, cash management, and security protocols.
• Lead, motivate, and manage branch staff to achieve performance goals.
• Conduct regular training, coaching, and performance reviews.
• Foster a culture of ownership, accountability, and continuous improvement.
• Translate organizational strategy into actionable branch-level plans.
• Promote innovation and adaptability in response to market and regulatory changes.
• Champion digital adoption and process improvements.

Skills

Customer Orientation

Drive for Results

Quality Focus

Problem Solving

Professional Entrepreneurship

Influence and Impact

Lead the Way

Lead and Develop People

Enable Change

MS Office

Banking Software

Tools

MS Office

Banking Software

Job description

Job Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.

Key Responsibilities :

Business Development & Revenue Generation

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

• Ensure high standards of customer service and satisfaction.
• Resolve customer queries and complaints promptly and effectively.
• Build long-term relationships with key customers and stakeholders.

Operations & Compliance

• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

• Lead, motivate, and manage branch staff to achieve performance goals.
• Conduct regular training, coaching, and performance reviews.
• Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

• Translate organizational strategy into actionable branch-level plans.
• Promote innovation and adaptability in response to market and regulatory changes.
• Champion digital adoption and process improvements.

Key Competencies:

Functional Competencies

• Customer Orientation
• Drive for Results
• Quality Focus
• Problem Solving
• Professional Entrepreneurship
• Influence and Impact

Leadership Competencies

• Lead the Way
• Lead and Develop People
• Enable Change

Technical Competencies

• Proficiency in MS Office and banking software
• Understanding of retail banking products and services
• Knowledge of regulatory and compliance frameworks

Success Metrics:

• Achievement of branch sales and revenue targets
• Customer satisfaction scores
• Compliance and audit ratings
• Employee engagement and performance metrics