Branch Manager - Banking Operations and Business Growth

CSB Bank; Erode; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CSB Bankbranch in Erode seeks a Branch Manager to lead growth, customer relationships and service delivery. The role focuses on profitability, risk control, and adoption of digital banking solutions, with emphasis on KYC/AML guidelines and branch governance.

The ideal candidate has 6–12 years of experience, including team leadership, and holds a Graduate degree; MBA is preferred. This full-time role requires strong leadership and strategic execution in a busy banking environment.

Qualifications

• 6–12 years of experience including team leadership.
• MBA preferred; graduate degree acceptable.
• Mid-level experience in banking/branch management.

Responsibilities

• Manage branch business growth and customer relationships.
• Oversee regulatory compliance and risk management.
• Drive CASA, term deposits, assets, and third-party products while ensuring profitability.
• Ensure service delivery, KYC/AML adherence, and audit readiness.
• Lead and develop branch staff to enhance productivity and service quality.

Skills

Leadership

Branch management

Customer relationships

KYC/AML

Education

Graduate

MBA (preferred)

Job description

Branch Manager| Erode

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives. Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality. Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance. Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions. Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required. Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks. Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls. Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements. Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance. Monitor performance against business targets and implement action plans to achieve branch objectives. Drive succession planning, employee engagement, and capability development initiatives within the branch.

Experience Range: 6 to 12 Years (incl. team leadership) Qualifications: Graduate MBA (preferred) Experience Level Mid Level