YES Bank is hiring Branch Managers For multiple locations in Bengaluru

Yes Bank Ltd.; Bengaluru; Presencial; INR 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee growth opportunities

Resumo da oferta

Yes Bank Ltd. is seeking a Branch Manager to lead retail branch operations in Bengaluru. The role focuses on achieving sales targets, delivering exceptional customer service, ensuring regulatory compliance, and building a high-performing team aligned with the bank’s vision and values.

The incumbent will drive revenue growth, manage relationships with key customers, supervise daily operations, and implement process improvements while promoting digital adoption.

Qualificações

• Experience leading retail banking operations and teams.
• Proficiency in MS Office and banking software.
• Strong knowledge of regulatory and compliance frameworks.
• Excellent customer service, relationship management and sales skills.
• Ability to drive branch sales, revenue targets and wallet share.

Responsabilidades

• Drive branch-level sales and revenue targets across retail products.
• Identify local market opportunities and expand customer base.
• Ensure cross-selling and upselling through engagement.
• Maintain high customer service standards and resolve issues promptly.
• Oversee day-to-day branch operations and compliance with policies.
• Lead, coach, and develop branch staff; conduct performance reviews.
• Align branch plans with organizational strategy and promote change.

Conhecimentos

Customer Orientation

Drive for Results

Leadership

People Development

Change Management

Ferramentas

MS Office

Banking Software

Descrição da oferta de emprego

Job Purpose:

To lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.

Key Responsibilities :

Business Development & Revenue Generation

• Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).
• Identify local market opportunities and develop strategies to increase customer base and wallet share.
• Ensure cross-selling and upselling of products through effective customer engagement.

Customer Service & Relationship Management

• Ensure high standards of customer service and satisfaction.
• Resolve customer queries and complaints promptly and effectively.
• Build long-term relationships with key customers and stakeholders.

Operations & Compliance

• Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.
• Ensure timely and accurate reporting, audit compliance, and risk management.
• Maintain branch hygiene in terms of documentation, cash management, and security protocols.

Team Leadership & Development

• Lead, motivate, and manage branch staff to achieve performance goals.
• Conduct regular training, coaching, and performance reviews.
• Foster a culture of ownership, accountability, and continuous improvement.

Strategic Alignment & Change Enablement

• Translate organizational strategy into actionable branch-level plans.
• Promote innovation and adaptability in response to market and regulatory changes.
• Champion digital adoption and process improvements.

Key Competencies:

Functional Competencies

• Customer Orientation
• Drive for Results

Leadership Competencies

• Lead the Way
• Lead and Develop People
• Enable Change

Technical Competencies

• Proficiency in MS Office and banking software
• Understanding of retail banking products and services
• Knowledge of regulatory and compliance frameworks

Success Metrics:

• Achievement of branch sales and revenue targets
• Customer satisfaction scores
• Compliance and audit ratings
• Employee engagement and performance metrics

Join 'Yes Bank' for a successfull career in Banking industry