Branch Manager

Godrej Capital; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Godrej Capital is seeking a Branch Manager for our Chennai location to lead daily branch operations, drive sales, and oversee loan origination and servicing. You will mentor a branch team, set targets, and foster strong customer relationships while ensuring compliance with internal policies and regulatory guidelines.

This role involves coordinating with regional and central teams to implement strategic initiatives.

Qualifications

• Leadership and people management with team supervision and coaching.
• Business development and sales skills for MSME and retail clients.
• Operational and process management including branch administration.
• Financial and analytical skills to assess lending products and risk.
• Strong communication and stakeholder management with internal and external partners.
• Experience in banking/NBFCs or financial services in branch leadership preferred.
• On-site Chennai work with customer-centric service approach.

Responsibilities

• Lead branch operations and drive business development at the Chennai location.
• Oversee sales process, loan origination and servicing; ensure policy and regulatory compliance.
• Mentor branch team, set performance targets, and drive customer acquisition and retention.
• Collaborate with regional and central teams to implement initiatives and report metrics.
• Coordinate promotional activities and optimize branch processes for efficiency.
• Analyze local market opportunities and contribute to continuous improvement across products and services.

Skills

Leadership

People management

Team supervision

Performance coaching

Conflict resolution

Business development

Sales skills

Operational management

Financial analytics

Communication

Stakeholder management

Experience in banking/NBFCs

Customer-centric approach

Education

Bachelor’s degree in business/finance/management

MBA or equivalent postgraduate qualification

Job description

Company Description

Godrej Capital is a digital-first, innovation-led non-banking financial company (NBFC) that builds fair, fast, and flexible financial solutions for modern India. Backed by the legacy of the Godrej brand since 1897, the company focuses on integrity, enterprise, and responsible growth. Through Godrej Finance and Godrej Housing Finance, it enables access to credit for individuals and MSMEs, supporting business expansion and home ownership. The organization emphasizes inclusive and sustainable growth, using data, technology, and design to make finance more accessible and tailored to real customer needs. Its ambition is to become the preferred financial partner for MSMEs and individuals across India, helping transform credit into a catalyst for long-term prosperity.

Role Description

The Branch Manager is responsible for leading branch operations and business development at the Chennai location in an on-site, full-time capacity. This role oversees daily branch activities, including managing the sales process, monitoring loan origination and servicing, and ensuring compliance with internal policies and regulatory guidelines. The Branch Manager will lead and mentor branch team members, set performance targets, and drive customer acquisition and retention through strong relationship management. The role involves analyzing local market opportunities, coordinating promotional activities, optimizing branch processes for efficiency, and ensuring high standards of customer experience. The Branch Manager will collaborate with regional and central teams to implement strategic initiatives, report performance metrics, and support continuous improvement across products and services.

Qualifications

• Candidates should possess strong leadership and people management skills, including team supervision, performance coaching, and conflict resolution.
• Candidates should possess business development and sales skills, such as target-driven execution, customer acquisition, and relationship management with MSME and retail clients.
• Candidates should possess operational and process management skills, including branch administration, workflow optimization, and adherence to SOPs.
• Candidates should possess financial and analytical skills, such as understanding lending products, assessing credit risk, interpreting branch performance data, and making data-informed decisions.
• Candidates should possess communication and stakeholder management skills, including clear verbal and written communication and effective collaboration with internal and external partners.
• Relevant experience in banking, NBFCs, or financial services, particularly in branch management or leadership roles, is highly beneficial.
• A bachelor’s degree in business, finance, management, or a related field is preferred; an MBA or equivalent postgraduate qualification is an advantage.
• Ability to work on-site in Chennai, with strong local market awareness and a customer-centric approach to service.