Yardi Help Desk Professional

Relay Human Cloud; Ahmedabad District; On-site; INR 520,000 - 720,000; Full time

Job summary

Relay Human Cloud in India seeks a Yardi Support Specialist to provide technical assistance for Yardi applications, resolve system issues, and support upgrades, patches, testing, and integrations across modules.

The role requires a minimum of 2 years’ Yardi experience across Core Voyager, Residential, Commercial, Rent Café, and Job Cost, plus strong troubleshooting, problem-solving, and communication skills with both technical and non-technical users.

Qualifications

• Bachelor's degree in Business, Accounting, Information Management, or similar field.
• Minimum 2 years of Yardi experience across Core Voyager, Residential, Commercial, Rent Cafe, and Job Cost.
• Strong troubleshooting, cross-functional communication, and ability to isolate problems.

Responsibilities

• Serve as the first point of contact for Yardi-related questions and support requests.
• Log, track, and elevate unresolved issues to higher support tiers.
• Troubleshoot and resolve complex issues within Yardi modules.
• Coordinate with IT for upgrades, patches, and integrations.
• Provide user training and ensure data accuracy across systems.
• Collaborate with internal teams to maintain system efficiency.

Skills

Yardi Core Voyager

Yardi Residential

Yardi Commercial

RentCafe

Job Cost

Technical support

Ticket administration

Troubleshooting

Problem solving

Communication skills

Software cross-application support

Education

Bachelor's degree in Business, Accounting, Information Management

Job description

Job Overview

Provides technical support for Yardi applications, helps users resolve system issues, maintains system efficiency and data accuracy, and supports upgrades, patches, testing, and integrations. The role helps ensure that Yardi-related business operations continue efficiently across different modules.

Duties Responsibilities

• Serve as the first point of contact for Yardi-related questions and support requests.
• Provide guidance on navigation, password resets, and basic functionality issues.
• Log, track, and elevate unresolved issues to higher support tiers.
• Troubleshoot and resolve complex issues within Yardi modules.
• Analyze system and configuration errors.
• Provide user training as needed.
• Collaborate with internal teams to maintain system efficiency and data accuracy.
• Address advanced and recurring technical problems.
• Perform detailed system diagnostics.
• Coordinate with IT for bug fixes and integrations.
• Support system upgrades, patches, and testing.

Education Training

• Bachelor s degree in Business, Accounting, Information Management, or a similar field.
• Minimum 2 years of Yardi experience across Yardi Core Voyager, Residential (Multi-Family), Commercial, Rent Cafe, and Job Cost modules.

Knowledge, Skills Experience

• Minimum 2 years of Yardi experience; strong knowledge of Yardi Core Voyager, Residential, Commercial, Rent Cafe, and Job Cost modules; Yardi technical support and ticket administration experience; troubleshooting and problem-solving skills; ability to isolate problems and implement solutions; experience providing technical assistance across multiple software systems; ability to communicate effectively with technical and non-technical users; experience with system diagnostics, upgrades, patches, testing, and integrations. , "location":"India" , "type":"Full-Time" , "department":"Operations" , "country_

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