Yardi IT Helpdesk Support (Tier 1–3)

Relay Human Cloud India; Ahmedabad District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Excellent work-life balance

Generous paid time off

Employee development programs

Vibrant cultural events

Job summary

A dynamic consulting firm in Ahmedabad is seeking an Associate for a full-time IT role focused on Yardi help desk support. The ideal candidate should be proficient in English and have experience with Yardi property management software. Responsibilities include diagnosing technical issues, guiding users, and ensuring optimal system utilization. Enjoy a vibrant workplace with global exposure and excellent work-life balance.

Qualifications

• Must be proficient in English to communicate with US clients.
• Experience with Yardi property management software is essential.

Responsibilities

• Serve as the first point of contact for user inquiries on Yardi.
• Diagnose and resolve technical issues for users.
• Provide guidance on Yardi modules and ensure data integrity.

Skills

Proficient in English

Problem-solving skills

Analytical skills

Experience with Yardi property management software

Education

Bachelor's degree in Computer Science or related field

Job description

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies expand their teams internationally. Relay is a truly global company with operations in the US, India, Honduras, and Mexico (and adding more countries soon). Our core focus is enabling clients to connect with the best international talent. We provide assistance in areas such as Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning, and Artificial Intelligence. Relay India operates from Ahmedabad and Vadodara offices, and our founders have spent their careers delivering high-quality operations for cutting-edge companies.

Job Summary:

Yardi help desk support is organized by tiers. Tier 1 handles initial common issues, Tier 2 addresses more complex problems, and Tier 3 resolves the most difficult and specialized technical challenges. This structure ensures that inquiries are resolved efficiently by escalating them to the appropriate level of expertise.

Key Responsibilities:

• Role: First point of contact for user inquiries.
• Responsibilities: Answer basic questions, perform initial diagnostics, guide users through solutions for common or recurring issues, and gather information before escalating.
• Examples: Helping a user navigate the Yardi interface or reset a password.

Tier 2: Advanced Support

• Role: Handles more complex problems that Tier 1 cannot resolve.
• Responsibilities: Diagnose and resolve technical issues, provide guidance on specific Yardi modules like Commercial or Residential, and ensure data integrity and optimal system utilization.
• Examples: Troubleshooting configuration issues or more complex functional problems.
• Role: Provides advanced and specialized technical assistance for the most difficult issues.
• Responsibilities: Resolve highly complex or nuanced problems that require advanced expertise, such as debugging system crashes or addressing persistent performance issues.
• Examples: Debugging system crashes or resolving complex data integrity issues.

Qualifications:

• Proficient in English, as you will be working directly with US-based clients.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in Yardi property management software.
• Excellent problem‑solving and analytical skills.
• 🌍 Opportunities to work with global clients.
• 🤝 Dynamic and collaborative work environment.
• ⚖️ Excellent work‑life balance – 5‑day workweek.
• 🌴 Generous paid time off and holidays.
• 🏆 Quarterly, semi‑annual & annual recognition, rewards, and giveaways.
• 📚 Employee development programs – Communication, Soft Skills, and more.
• 🎉 Vibrant cultural events – Fun Fridays, month‑end celebrations, sports tournaments, and festival celebrations.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Business Consulting and Services