WSO Specialized Account Services, Analyst

S&P Global, Inc.; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Market Intelligence, a division of S&P Global, seeks a Specialized Account Services Analyst to join the Global Special Services Team in Gurugram. You will support client-facing operations, data reconciliation, and loan processing to ensure syndicated facility data integrity.

The role offers exposure to the syndicated loan market and SAAS solutions, with opportunities to interact with clients at various seniority levels, manage workflow, and contribute to product usage improvements.

Qualifications

• 1-3 years of work experience within the financial and/or syndicated loan industry.
• Working hours: US shift.
• Must be able to handle stressful customer situations with patience and poise.
• Ability to organize and prioritize complex issues and projects to completion.
• Able to demonstrate knowledge and experience in working with internet-based applications.
• Ability to think laterally, provide proper issue analyses, and question current processes.
• Eager to learn with strong analytical and problem-solving abilities.
• Proficient PC skills, especially in Microsoft Word and Excel.
• Strong process improvement skills.
• Positive, proactive attitude and ability to work well in teams.
• Fluent English speaking, reading, and writing abilities.
• Exceptional listening and communication skills with clients.
• Proven record of maintaining strong client relationships.
• Ability to manage projects independently when required.

Responsibilities

• Accurately reviewing and maintaining asset and contract data
• Hand-holding new deal creation and data point accuracy
• Processing amendments, investigating discrepancies, and processing
• Monitoring and actioning exceptions
• Additional syndication loan maintenance
• Adhering to processing deadlines and standards (LSTA/LMA/Private Deals/Middle Market)
• Updating and entering records with high accuracy and quality checks
• Quality assurance audits to identify missing or conflicting information
• Lead research and projects on cross-product integrations and workflow enhancements
• Partner with leaders, peers, product teams, sales, and relationship managers on projects
• Cross-train with neighboring divisions to provide agile workforce

Skills

Stress management

Organization

Analytical thinking

Problem solving

MS Word

MS Excel

Process improvement

Teamwork

English proficiency

Client relationship management

Project management

Tools

WSO

Loan IQ

Job description

About the Role

Grade Level (for internal use): 07 About the Role: The Team: The solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&P’s WSO (Wall Street Office) provides real-time access to our client’s portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service.

Responsibilities and Impact

You will work within a dynamic team, responsible for all client-facing operations-related items, data research, and processing functions on the Special Services Team which primarily supports WSO users and their loan processing needs. In this position, you will gain exposure to an exciting financial market and interact daily with our clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking, the syndicated loan market, and Software as a Service (SAAS) technology. As a Specialized Account Services Analyst, you are expected to support our clients and the business orchestrating workflow and prompt resolution between internal and external teams. This includes dealing with data reconciliation and validation of trades and positions to ensure syndicated facility data integrity.

• Accurately reviewing and maintaining asset and contract data
• Hand-holding new deal creation and data point accuracy
• Processing amendments, investigating discrepancies, and processing
• Monitoring and actioning exceptions
• Additional syndication loan maintenance
• Strict adherence to processing deadlines, quality-controlled operational processes, and LSTA/LMA/Private Deals/Middle Market standards for processing loan transactions and/or trades.

Data Management and Controls Review source documents and files ensuring information is complete prior to entry into database Updating and entering records with a high degree of accuracy ensuring compliance with business procedures Verifying completeness, accuracy and consistency of information by conducting quality assurance audits identifying missing, incorrect, or conflicting information while ensuring any inconsistencies are corrected in an expedited manner Support reoccurring audits and compliance checks of multi-database records You will be responsible for proactively identifying internal and external processing and system-related issues effectively. This will also require the ability to work seamlessly with internal partners and management on resolution plans and/or additional escalations. Lead research and projects on cross-product integrations, and workflow enhancement to support the client’s business requirements and strategic growth. This includes direct client engagement, project management, and presentation coordination where necessary. Serve as subject matter expert for all Solutions products and service offerings, able to join internal and external client meetings or calls to analyze client needs and make recommendations on operational flows and product usage. Contribute presentation materials where necessary. Your ability to capture and channel user feedback through proper communication and listening skills is imperative. You will be required to partner with leaders, peers, product associates, sales, and relationship managers on required projects to service our clients and facilitate the continuous improvement of our products and services. Aid all team members with daily project management, data validation, and data deliverables as needed. You should be willing to cross-train with neighboring divisions of the firm to provide an agile workforce capable of handling issues and engaging with joint clients.

What We’re Looking For

Basic Required Qualifications

• 1 - 3 years of work experience within the financial and/or syndicated loan industry
• Working hours: US shift
• Must be able to handle stressful customer situations with patience and poise
• Ability to organize and prioritize complex issues and projects to completion
• Able to demonstrate knowledge and experience in working with internet-based applications
• Ability to think laterally, provide proper issue analyses, and question current processes
• Eager to learn with strong analytical and problem-solving abilities
• Proficient PC skills, especially in Microsoft Word and Excel
• Strong process improvement skills
• Positive, proactive attitude and ability to work well in teams
• Fluent English speaking, reading, and writing abilities
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
• Goal and action-orientated, with the ability to organize, multi-task, and prioritize in a fast-paced environment
• Ability to manage projects independently when required

Additional Preferred Qualifications

• WSO and/or Loan IQ Experience
• Customer service experience from any field is a plus! Syndicated loan experience is a big plus!
• Strong MS office (Word, Excel, PowerPoint) skills Data research and analytics

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal