Workspace Support Technician

Altruista Health; Thiruvananthapuram; On-site; INR 279,000 - 446,000; Full time

Job summary

Altruista Health in Thiruvananthapuram, Kerala, is seeking an onsite IT Hardware Technician to image, configure, and deploy laptops, desktops and mobile devices according to HealthEdges standard build specs. You will define setups for new hires and handle initial software configuration.

The role includes hardware upgrades, device refresh, deskside support, AV and printer management, and collaboration with the Network Engineering team for cabling.

Responsibilities

• Image, configure, and deploy laptops, desktops, and mobile phones per HealthEdges standard build specs
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software
• Perform hardware upgrades such as memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis
• Provide deskside hardware support for issues not resolved remotely by T1/T2 analysts
• Diagnose and repair hardware failures, including component replacement and warranty coordination
• Support conference rooms and AV tech: displays, video conferencing equipment, room peripherals – install and troubleshoot
• Manage printer infrastructure: installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infra tasks in coordination with Network Engineering
• Maintain CMDB asset records for all hardware under management; on-site inventory, stock levels, and reorders
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling

Job description

What Youll Do

Hardware Deployment Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdges standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals - installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management Inventory

• Maintain accurate asset records in the CMDB for all hardware under management - check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures