Workshop Manager | Bajaj 2W & Chetak

Narayan Motors; Rajasthan; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Narayan Motors is seeking a capable Workshop Operations Manager to lead service delivery across Bajaj Motorcycles and Chetak dealerships in Rajasthan. You will drive service quality, productivity, and profitability while ensuring a superior customer experience.

You will manage Service Advisors and Technicians, implement KPI-driven performance, and coordinate with Sales and Parts teams to maintain seamless operations.

Qualifications

• 3+ years of experience in Automobile Service Operations, with workshop management preferred.
• Strong understanding of workshop operations, after-sales service, customer handling, and service process management.
• Proven track record of achieving revenue, productivity and customer satisfaction targets.
• Experience in leading workshop teams and driving operational excellence.
• Knowledge of EVs, charging systems and EV service requirements is a plus.
• Strong leadership, communication, problem-solving and team management skills.

Responsibilities

• Lead workshop operations across Bajaj Motorcycles and Chetak dealerships, ensuring service quality, productivity, and profitability.
• Drive customer satisfaction, retention, and service excellence across all workshop touchpoints.
• Ensure achievement of workshop revenue, productivity, efficiency, and customer satisfaction targets.
• Lead, develop, and manage workshop teams, including Service Advisors and Technicians, with clear KPIs and performance standards.
• Ensure effective DMS usage, process compliance, operational discipline, and continuous improvement in workshop performance.
• Coordinate with Sales, Spare Parts, and Customer Relations teams to deliver a seamless customer experience.

Skills

Workshop operations

Customer handling

Team management

Leadership

Communication

Problem-solving

Job description

Role & responsibilities

• Lead workshop operations across Bajaj Motorcycles and Chetak dealerships, ensuring service quality, productivity, and profitability.
• Drive customer satisfaction, retention, and service excellence across all workshop touchpoints.
• Ensure achievement of workshop revenue, productivity, efficiency, and customer satisfaction targets.
• Lead, develop, and manage workshop teams, including Service Advisors and Technicians, with clear KPIs and performance standards.
• Ensure effective DMS usage, process compliance, operational discipline, and continuous improvement in workshop performance.
• Coordinate with Sales, Spare Parts, and Customer Relations teams to deliver a seamless customer experience.

Preferred candidate profile

• 3+ years of experience in Automobile Service Operations, with prior workshop management experience preferred.
• Strong understanding of workshop operations, after-sales service, customer handling, and service process management.
• Proven track record of achieving revenue, productivity, and customer satisfaction targets.
• Experience in leading workshop teams and driving operational excellence.
• Knowledge of electric vehicles (EVs), charging systems, and EV service requirements will be an added advantage.
• Strong leadership, communication, problem-solving, and team management skills.