Workshop Manager

Mercedes-Benz India Pvt. Ltd.; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading automotive manufacturer is seeking a Workshop Manager in Pune to enhance operational efficiency in the workshop. The successful candidate will manage after-sales staff and ensure adherence to Mercedes-Benz processes. Requirements include a Bachelor's degree in Automotive or Mechanical Engineering and 8-10 years of experience in the automotive after-sales field. The role demands excellent problem-solving skills, stress resistance, and proficiency in English and local languages.

Qualifications

• 8-10 years of professional experience in automotive after-sales field.
• Thorough knowledge of day-to-day workshop operations.
• Proficiency in English and regional languages.

Responsibilities

• Improve operational efficiency by monitoring workshop processes.
• Develop individuals to establish a high-performance culture.
• Ensure adherence to Mercedes-Benz operational processes.
• Monitor service quality and take corrective actions.
• Optimum utilization of workshop resources.

Skills

Problem-solving

Stress resistance

Conflict resolution

Systematic work

Communication

Process optimization

Education

Bachelor Degree in Automotive / Mechanical Engineering

Tools

MS Office

DMS order system

Job description

As a Workshop Manager, you are responsible for organizing, controlling and increasing the Operational efficiency of the workshop.

Responsibilities

• 1. You are responsible for the improvement of operational efficiency through establishment and religious monitoring of workshop processes.
• 2. You are responsible for development of individuals to establish an efficient, proactive high performance culture amongst after-sales staff.
• 3. You are responsible for adherence to the processes set by Mercedes-Benz for dealer operations like Digital service Drive, Xentry Portal
• 4. You are responsible for infrastructure upkeep through maintenance and calibration of tools and equipment.
• 5. You are responsible for optimum utilization of resources like bays and manpower by monitoring the efficiency.
• 6. You are responsible for monitoring and controlling service quality by identification of process flaws and for taking necessary actions.
• 7. You focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.

Social & interpersonal competence :

• You are able to solve various problems flexibly, independently, and reliably and thus are set apart by a high resistance to stress and an ability to resolve conflicts.
• You show self-initiative and adapt your actions to altered general constraints.
• You are willing to make compromises, but can also openly address and constructively solve conflicts with colleagues and external suppliers and contractors.
• You are very systematic, and ensure that all the workshop maintenance work has been done completely and correctly.

Method & process competence

• Y ou use interfaces and exchange experiences actively and across divisions.
• You communicate processes clearly to others involved. You are open to new solutions or process optimizations.
• You pay regular attention to the operative KPI’s. Takes necessary corrective actions to improve them.
• You possess thorough knowledge of day to day workshop operations and requirements of various facilities, tools, equipment to accomplish the workshop task/activity effectively.
• You possess thorough knowledge of agreements with vendors, contractors and their specific terms and conditions.
• You are familiar with workshop maintenance standards set by MB India.
• You possess good English language and regional language proficiency skills.

IT competence

• You have knowledge about current software applications (e.g. MS Office). You know the order system specific to your company e.g. DMS
• You have a fair knowledge on the Daimler After-Sales systems.

Your reliable team partners to support you with the administrative side:

Requirements

Qualification & Experience:

• Bachelor Degree in Automotive / Mechanical Engineering.
• 8-10 years of professional experience in automotive After-Sales field.