Workplace Technical Services Manager-2

Jones Lang LaSalle Incorporated; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

JLL in Mumbai seeks a Workplace Technical Services Manager to lead an Engineering team responsible for critical engineering equipment and the Workspace's reliability. The role focuses on delivering an “works every time” occupant experience while maintaining safe practices and meeting KPI targets.

Collaborate with Security, Dining Services, landlords and GRE stakeholders to ensure consistent service delivery, manage contracts, budgets and reporting, and drive continuous improvement across

Responsibilities

• Transform engineering team operations to support workspace reliability
• Oversee critical engineering equipment with focus on proactive maintenance
• Collaborate with Security, Dining Services, landlords and GRE to ensure consistent service quality
• Manage contracts, budgets and client reporting for service delivery
• Drive continuous improvement in engineering operations and energy efficiency

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What Jobs involved:

Workplace Technical Services Manager Work Dynamics

What this job involves:

This position is mainly to lead an Engineering team dealing with all the critical engineering equipment (of in its nature proactive and focused on the technical details), to ensure and enhance the functionality of the Workspace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do. The role overseas the execution of the day to day technical requirements to support the Workspace team, meet up the set Key Performance Indicator (KPI) and our vendor partners, ensuring compliance to SOPs and SLAs A key aspect of this role is to work in collaboration (hand in hand) with other service function/partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests

MAJOR RESPONSIBILITIES

• Transforming to the Workspace Team of the future
• On time resolution for any sort of Engineering problemto enhance Occupant Experience
• Escalate technical issues where required
• Commitment to deliver the best level of service every time through attention detail
• Identify opportunities to improve technical service delivery to benefit the Workspace
• Trusted partner to deliver all GRE requirements aligned to GRE OE codes
• Strive for Continuous Improvement implementation
• Manage theEngineers & Technician proactively
• Assisting with the preparations of Operational strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts
• Functional operational control to deliver excellence every time
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Implement and manage the change control process
• Be able to resolve problems and improve operations
• Client/Stakeholder Management (in support of the Technical Services Lead)
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Communicate effectively with Clients and vendors at the ground level to create customer delight
• Work with all related parties on time delivery of all contracted services
• Actively encourage an environment that supports teamwork, able to lead a team from front, guide team to achieve the client’s expectation and Business goal

Operational Management

• Manage, review and execute all Engineering/Technical service contracts, including inspections and quality management of service delivery
• Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement
• Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation
• Co-ordinate with Building Facility Managers & the Business Units on Project issues
• Need to govern day to day set operational practices
• Develop and implement innovative Energy Saving programs and processes that reduce the utility costs, increase productivity and increase the Operational Cost savings
• Co-ordinate with Building operation teams to set upthe best maintenance standards and practices
• Need to manage a periodical inspections for the property on Energy conservation, Maintenance practices,