Workplace Ambassador

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive medical insurance

Professional development opportunities

Transportation allowance

Meal benefits

Job summary

A leading global commercial real estate and investment management firm based in Hyderabad is looking for a Workplace Ambassador. The role involves seamless operation between two locations while maintaining high service standards and enhancing employee experience. Candidates should have strong interpersonal skills, a background in customer service, and the ability to work in a dynamic environment. This role offers competitive salary, professional development opportunities, and various employee benefits.

Qualifications

• 3-5 years of experience in customer service, hospitality, or workplace services.
• Experience in corporate environment or executive support roles preferred.
• Knowledge of soft services coordination and vendor management.
• Experience with multi-location operations is advantageous.

Responsibilities

• Maintain consistent service standards and employee experience across both sites.
• Support inter-location coordination and employee transitions.
• Generate reports on employee feedback and service metrics.
• Coordinate with facilities teams for operational requirements.
• Handle administrative tasks related to workplace services.

Skills

Exceptional interpersonal and communication skills

Strong customer service orientation

Professional demeanor

Time management skills

Proficiency in MS Office Suite

Cross-cultural communication

Vendor management

MS Office

Digital workplace tools

Public speaking

Communication skills

Education

Bachelor's degree in Hospitality, Business Administration, Communications, or related field

Hospitality/Business/Communications

Tools

Facilities management software

Visitor management systems

Workplace management systems

Booking systems

Job description

**Client:** UBS **Location:** Hyderabad (Aquila & Centaurus) **Department:** Facilities Management - Workplace Services **Reports To:** WorkpManager* **Seamlessly operate between Aquila and Centaurus locations as required*** Maintain consistent service standards and employee experience across both sites* Adapt to varying workplace cultures and operational requirements at each location* Support inter-location coordination and employee transitions* Ensure effective communication between site teams and management* Maintain workplace documentation and service records* Generate reports on employee feedback and service metrics* Support inventory management for workplace supplies and amenities* Coordinate with facilities teams for operational requirements* Handle administrative tasks related to workplace services* Support budget tracking and cost management initiatives* Bachelor's degree in Hospitality, Business Administration, Communications, or related field* **3-5 years of experience in customer service, hospitality, or workplace services*** **Experience in corporate environment or executive support roles preferred*** Background in front-of-house operations, guest services, or employee experience* Experience with multi-location operations is advantageous* Exceptional interpersonal and communication skills* Strong customer service orientation with problem-solving abilities* Professional demeanor and executive-level interaction capabilities* Ability to handle complaints and difficult situations diplomatically* Proactive approach to employee engagement and satisfaction* Understanding of workplace operations and employee needs* Knowledge of soft services coordination and vendor management* Familiarity with space management and workplace optimization* Understanding of health, safety, and compliance requirements* Experience with workplace technology and digital platforms* Strong organizational and multitasking abilities* Attention to detail and quality service delivery* Ability to work independently and as part of a team* Flexibility to adapt to changing priorities and requirements* Time management and prioritization skills* **Excellent verbal and written communication in English*** **Proficiency in local languages (Hindi, Telugu) preferred*** Professional presentation and public speaking abilities* Active listening skills and emotional intelligence* Cross-cultural communication and sensitivity* Proficiency in MS Office Suite and workplace management systems* Basic knowledge of facilities management software* Familiarity with visitor management and booking systems* Understanding of digital workplace tools and applications* Social media and communication platform knowledge**Location Flexibility:** Regular rotation between Aquila and Centaurus based on operational needs**Physical Requirements:** Significant time spent standing, walking, and interacting with employees* Progression to Senior Workplace Ambassador or Facilities Executive roles* Cross-training in facilities management and operations* Professional development in customer experience and service excellence* Leadership development and team coordination opportunities* Industry certifications in workplace management and employee experience* Competitive salary based on experience and qualifications* Performance-based incentives and recognition programs* Transportation allowance and meal benefits* Comprehensive medical insurance and wellness programs* Professional development and training opportunities* JLL employee benefits and career advancement pathways**Adaptability:** Ability to thrive in dynamic, multi-location environment**Continuous Improvement:** Proactively seek ways to enhance workplace experience**Ideal Candidate Profile:** A customer-focused professional with strong interpersonal skills, workplace services experience, and the enthusiasm to create exceptional employee experiences while managing diverse soft services operations across premium corporate locations.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .