Sr. Manager, Facilities

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 4,500,000 - 7,500,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Comprehensive health benefits

Professional development support

Career advancement opportunities

Job summary

A global commercial real estate firm in Hyderabad is seeking a Facilities Management leader to oversee client relationships and ensure service quality across operations. The ideal candidate will have over 12 years of experience in facilities management, with strong leadership abilities and a background in managing complex service operations, particularly in a corporate environment. This role offers competitive compensation and opportunities for professional growth.

Qualifications

• 12+ years of facilities management experience with a strong soft services background.
• 5+ years in senior leadership roles managing multi-service operations.
• Experience managing large corporate clients, preferably in financial services.
• Experience with large corporate clients, preferably financial services.
• Experience leading integrated soft and hard services teams.
• Deep knowledge of housekeeping operations and best practices.
• Experience in food services management and catering operations.
• Understanding of security services, access control and guest services.
• Knowledge of landscaping, environmental services and sustainability practices.
• Working knowledge of building systems, MEP, preventive maintenance and asset management.
• Ability to coordinate with technical teams, engineers and project managers.
• Experience with capital projects, renovations and change management.
• Strong data-driven decision making and familiarity with facility technologies.
• Excellent communication and stakeholder management skills.

Responsibilities

• Serve as primary facilities contact for client leadership.
• Conduct regular client reviews and satisfaction surveys.
• Manage vendor relationships and contracts.
• Manage SLAs, performance metrics and cost optimization initiatives.
• Lead client engagement initiatives and workplace experience programs.
• Establish service quality standards across all service lines and vendors.
• Implement continuous improvement initiatives and best practices.
• Oversee vendor relationships, contracts, and performance monitoring.
• Ensure safety, security, regulatory compliance and emergency planning.
• Coordinate with engineering, MEP and technical teams on projects.
• Lead capital projects, renovations and sustainability initiatives.

Skills

Facilities management experience

Stakeholder management

Crisis management

Soft services background

Communication skills

Change management

Analytical skills

MEP Knowledge

Preventive Maintenance

Education

Bachelor's degree in Facilities Management or related field

Business Administration

Hotel Management

Tools

Facilities management software (CAFM/IWMS)

Building automation systems

Job description

**Location:** Hyderabad **Department:** Facilities Management **Reports To:** Regional Facilities Director / Account Director* Serve as primary facilities contact for client Hyderabad leadership* Build and maintain strong relationships with business stakeholders* Conduct regular client reviews, satisfaction surveys, and feedback sessions* Manage service level agreements and performance metrics* Lead client engagement initiatives and workplace experience programs* Establish and maintain service quality standards across all service lines* Implement continuous improvement initiatives and best practices* Manage vendor relationships, contracts, and performance monitoring* Ensure compliance with safety, security, and regulatory requirements* Lead emergency response procedures and business continuity planning* Drive cost optimization while maintaining service quality* Bachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field* **12+ years of facilities management experience with strong soft services background*** **5+ years in senior leadership roles managing multi-service operations*** Proven experience with large corporate clients (financial services preferred)* Experience managing integrated soft and hard services teams* Deep knowledge of housekeeping operations, standards, and best practices* Experience in food services management and catering operations* Understanding of security services and access control systems* Expertise in guest services, reception, and concierge operations* Knowledge of landscaping, grounds maintenance, and environmental services* Working knowledge of building systems and MEP services* Understanding of preventive maintenance programs and asset management* Ability to coordinate with technical teams and engineering professionals* Basic knowledge of building automation and facility technologies* Experience in managing capital projects and renovations* Exceptional people management and team development capabilities* Strong business acumen and P&L management experience* Excellent communication and stakeholder management skills* Crisis management and problem-solving expertise* Change management and process improvement experience* Proficiency in facilities management software (CAFM/IWMS)* Knowledge of workplace technologies and smart building systems* Strong analytical skills and data-driven decision making* Understanding of sustainability practices and green operations* Familiarity with local regulations and compliance requirements**Hotel/Hospitality Management** with corporate facilities experience**Financial Services** or similar corporate environment experience* Competitive salary package commensurate with experience* Performance-based incentives and annual bonuses* Comprehensive health and wellness benefits* Professional development and certification support* JLL career advancement opportunitiesAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .