Workforce Software Consultant II

Nielsen; Hyderabad; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Nielsen in Hyderabad is seeking a Senior Analyst to configure and maintain the Workforce Software (WFM) system, bridging IT and Operations to ensure accurate modeling, scheduling, forecasting, and payroll data. You will own administration, data integrity, upgrades, reporting, and cross-functional collaboration with HRIS, Payroll, and IT, while documenting processes and training end-users.

Strong analytical skills and knowledge of SAP integration are required to deliver reliable insights and

Qualifications

• Experience administering a major Workforce Software platform.
• 3–4 years hands-on WFM administration or configuration.
• Experience with SAP Employee Central integration data points with WFM.
• Proficiency in Advanced Excel for data analysis and validation.
• Strong problem-solving and cross-functional collaboration skills.

Responsibilities

• WFM system administration and configuration: Maintain core WFM settings, policy profiles, employee profiles, time-off policies, quota calculations, and timesheet calculations.
• Data integrity: Ensure data integration accuracy between WFM and upstream HR/Payroll systems (e.g., SAP). Troubleshoot data flow errors.
• User management: Manage user access, roles, and permissions within the WFM application.
• System upgrades and testing: Participate in testing and validation for WFM upgrades, patches, and feature rollouts.
• Optimization and analysis: Monitor jobs for review and correction of errors.
• Rule engine optimization: Analyze scheduling models to improve forecasting accuracy, adherence, and efficiency.
• Business requirements: Translate complex requirements into functional specifications and configure them in WFM.
• Reporting and dashboards: Develop and manage custom reports and dashboards for visibility into key metrics.
• Support and collaboration: Resolve issues with business partners, SAP/WFS, contractors, and IT staff.
• Technical support: Serve as Tier 2/3 contact for WFM issues related to mobile app, WorkforceHub, and integrations with SuccessFactors.
• Training and documentation: Create training materials and end-user guides.
• Cross-functional liaison: Work with IT, HRIS, Payroll, and Operations to align systems with policies.

Skills

WFM configuration

System administration

Data integrity

SAP integration

Advanced Excel

Stakeholder collaboration

Reporting dashboards

Education

Any Graduate

Tools

Workforce Software (WFM)

SAP Employee Central

Job description

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

A Senior Analyst focuses specifically on the configuration, maintenance, and optimization of the organization's Workforce Software (WFM) system. They bridge the gap between IT and Operations, ensuring the software accurately models business rules and delivers actionable data for scheduling, capturing, forecasting, and calculating time data for payroll processes.

The Workforce Software Senior Analyst is the subject matter expert responsible for the technical administration, configuration, and data integrity of the Workforce Software (WFM) system. This role ensures the WFM platform accurately reflects business logic, supports efficient staffing and scheduling, and provides reliable data for operational and financial analysis.

Responsibilities

• WFM System Administration & Configuration: Maintain and update core WFM system settings, policy profiles, employee profiles, time-off policies, quota calculations and timesheet calculations.
• Data Integrity: Ensure the accuracy of data integrations between the WFM system and upstream HR/Payroll systems (e.g., SAP Employee Central Payroll). Troubleshoot and resolve data flow errors.
• User Management: Manage user access, roles, and permissions within the WFM application.
• System Upgrades & Testing: Participate in testing and validation for WFM system upgrades, patches, and feature rollouts to ensure seamless performance and compliance.
• Optimization & Analysis: Monitor jobs for review and correction of errors.
• Rule Engine Optimization: Analyze current scheduling models and configuration settings to identify opportunities for improved forecasting accuracy, adherence, and efficiency.
• Business Requirements: Translate complex business requirements (e.g., new labor agreements, regulatory changes) into functional specifications and configure them within the WFM platform.
• Reporting & Dashboards: Develop, modify, and manage custom reports and dashboards within the WFM system to provide operational leaders with visibility into key metrics (e.g., compliance, productivity, utilization).
• Support & Collaboration: Problem resolution with business partners, SAP/WFS, support contractors, and internal IT staff.
• Technical Support: Serve as the Tier 2 or Tier 3 technical contact for WFM system issues, diagnosing problems related to the mobile app and WorkforceHub, integration with SuccessFactors, quota calculations, and timesheet calculations.
• Training & Documentation: Create and deliver training materials and support documentation for end-users, WFM schedulers, and new administrators.
• Cross-Functional Liaison: Collaborate closely with IT, HRIS, Payroll, and Operations teams to ensure system alignment with organizational policies and technical infrastructure.

Qualifications

• Any Graduate
• 3-4 years of hands-on experience administering, configuring, or supporting a major Workforce Software platform.
• Workforce Time Level 1 - Configuration Specialist
• Workforce Time Level 2 - Configuration Specialist
• Strong technical aptitude for system logic, relational databases, and data interfaces.
• Experience with SAP Employee Central integration data points with WFM.
• Proficiency in Advanced Excel for data analysis and validation.
• Preferred Skills : Knowledge of time and attendance, payroll processing, and labor law compliance as it relates to system configuration.
• Excellent problem-solving skills and the ability to work collaboratively with both technical and non-technical stakeholders.
• Certifications from WorkForce Software permitting system modifications and report creation.