Workforce Software consultant II

Nielsen Holdings Plc; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Nielsen Holdings Plc is seeking a Workforce Software Senior Analyst in Hyderabad to administer, configure, and optimize the WFM system, bridging IT and Operations to ensure accurate payroll and scheduling data.

Responsibilities include system administration, data integrity, upgrades, reporting, and cross-functional collaboration with HRIS, Payroll, and IT teams. Strong SAP integration and Excel skills are essential for success.

Qualifications

• Hands-on experience administering, configuring, or supporting a major Workforce Software platform.
• Experience with SAP Employee Central integration data points with WFM.
• Advanced Excel for data analysis and validation.
• Certifications from WorkForce Software permitting system modifications and report creation.

Responsibilities

• WFM System Administration & Configuration: Maintain and update core WFM settings, policy profiles, employee profiles, time-off policies, quota calculations and timesheet calculations.
• Data Integrity: Ensure accuracy of data integrations between WFM and upstream HR/Payroll systems (e.g., SAP Employee Central Payroll). Troubleshoot and resolve data flow errors.
• User Management: Manage user access, roles, and permissions within the WFM application.
• System Upgrades & Testing: Participate in testing and validation for WFM system upgrades, patches, and feature rollouts.
• Optimization & Analysis: Monitor jobs for review and correction of errors.
• Rule Engine Optimization: Analyze scheduling models to improve forecasting accuracy, adherence, and efficiency.
• Business Requirements: Translate complex business requirements into functional specifications and configure them within the WFM platform.
• Reporting & Dashboards: Develop and manage custom reports and dashboards for operational leaders.
• Support & Collaboration: Problem resolution with business partners, SAP/WFS, support contractors, and internal IT staff.
• Technical Support: Serve as Tier 2/3 contact for WFM issues, including mobile app, WorkforceHub, and integrations.
• Training & Documentation: Create training materials and support docs for end-users and schedulers.
• Cross-Functional Liaison: Collaborate with IT, HRIS, Payroll and Operations to ensure system alignment.

Skills

System logic & data interfaces

Relational databases

SAP Employee Central integration

Advanced Excel

Education

Any Graduate

Tools

SAP Employee Central

Workforce Software (WFM)

Job description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

A Senior Analyst focuses specifically on the configuration, maintenance, and optimization of the organization's Workforce Software (WFM) system. They bridge the gap between IT and Operations, ensuring the software accurately models business rules and delivers actionable data for scheduling, capturing, forecasting, and calculating time data for payroll processes..

The Workforce Software Senior Analyst is the subject matter expert responsible for the technical administration, configuration, and data integrity of the Workforce Software (WFM) system. This role ensures the WFM platform accurately reflects business logic, supports efficient staffing and scheduling, and provides reliable data for operational and financial analysis.

Responsibilities:

• WFM System Administration & Configuration: Maintain and update core WFM system settings, policy profiles, employee profiles, time-off policies, quota calculations and timesheet calculations.

• Data Integrity: Ensure the accuracy of data integrations between the WFM system and upstream HR/Payroll systems (e.g., SAP Employee Central Payroll). Troubleshoot and resolve data flow errors.

• User Management: Manage user access, roles, and permissions within the WFM application.

• System Upgrades & Testing: Participate in testing and validation for WFM system upgrades, patches, and feature rollouts to ensure seamless performance and compliance.

• Optimization & Analysis: Monitor jobs for review and correction of errors.

• Rule Engine Optimization: Analyze current scheduling models and configuration settings to identify opportunities for improved forecasting accuracy, adherence, and efficiency.

• Business Requirements: Translate complex business requirements (e.g., new labor agreements, regulatory changes) into functional specifications and configure them within the WFM platform.

• Reporting & Dashboards: Develop, modify, and manage custom reports and dashboards within the WFM system to provide operational leaders with visibility into key metrics (e.g., compliance, productivity, utilization).

• Support & Collaboration: Problem resolution with business partners, SAP/WFS, support contractors, and internal IT staff.

• Technical Support: Serve as the Tier 2 or Tier 3 technical contact for WFM system issues, diagnosing problems related to the mobile app and WorkforceHub, integration with SuccessFactors, quota calculations, and timesheet calculations.

• Training & Documentation: Create and deliver training materials and support documentation for end-users, WFM schedulers, and new administrators.

• Cross-Functional Liaison: Collaborate closely with IT, HRIS, Payroll, and Operations teams to ensure system alignment with organizational policies and technical infrastructure.

Qualifications:

• Any Graduate

• 3-4 years of hands-on experience administering, configuring, or supporting a major Workforce Software platform.

• Workforce Time Level 1 - Configuration Specialist

• Workforce Time Level 2 - Configuration Specialist

• Strong technical aptitude for system logic, relational databases, and data interfaces.

• Experience with SAP Employee Central integration data points with WFM.

• Proficiency in Advanced Excel for data analysis and validation.

• Preferred Skills : Knowledge of time and attendance, payroll processing, and labor law compliance as it relates to system configuration.

• Excellent problem-solving skills and the ability to work collaboratively with both technical and non-technical stakeholders.

• Certifications from WorkForce Software permitting system modifications and report creation.