Workday Support Lead

NAM Info Inc; Bengaluru Urban; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

NAM Info Inc is seeking an experienced Workday Support Lead to manage Workday Core HCM and Workforce Management across global HR domains. The role will serve as the primary functional expert, handling incident resolution, configurations, releases, testing, and collaboration with HR, Payroll, Benefits, and external partners.

Ideal candidates have 6–10 years total experience, 3+ years Workday experience, a Bachelor's in a related field, and Workday certifications are preferred.

Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business, or related field.
• Workday certifications are highly preferred.
• Experience working in GSI, GCC, or enterprise support environments is desirable.

Responsibilities

• Lead day-to-day support for Workday Core HCM, Benefits, Payroll, Time Tracking, and Absence Management modules.
• Manage incident resolution, troubleshooting, root cause analysis, and service requests.
• Configure and maintain business processes, security roles, reports, calculated fields, and integrations as required.
• Partner with HR, Payroll, Benefits, and Operations stakeholders to understand business requirements and provide effective Workday solutions.
• Support Workday releases, testing activities, regression testing, and deployment of new features.
• Monitor data quality and ensure compliance with organizational policies and procedures.
• Coordinate with implementation partners and vendors for issue resolution and enhancement activities.
• Maintain functional documentation, process guides, and knowledge repositories.
• Drive continuous improvement initiatives across supported Workday modules.

Skills

Workday Core HCM

Payroll

Time Tracking

Absence Management

Business Process Configuration

Security Administration

Analytical Skills

Troubleshooting

Workday Reporting

Global HR Systems

Stakeholder Management

Communication Skills

Education

Bachelor's degree in HR/IS/Business

Workday Certifications

Job description

We have an opportunity for the position below. Please go through the job description.

Job Description – Workday Support Lead (Learning & Talent)

Work Mode: 5 days, work from the office

Experience: 6–10 Years

Employment Type: Full-time with NAM Info Pvt Ltd (Payroll)

Workday Experience: Minimum 3 Years of recent/latest experience

Role Summary

We are seeking an experienced Workday Support Lead to manage and support Workday Core HCM and Workforce Management modules. The ideal candidate will serve as the primary functional expert, ensuring smooth operation, configuration, issue resolution, and continuous enhancement of Workday solutions. This role requires direct stakeholder engagement and close collaboration with business teams and external partners.

Key Responsibilities:

• Lead day-to-day support for Workday Core HCM, Benefits, Payroll, Time Tracking, and Absence Management modules.
• Manage incident resolution, troubleshooting, root cause analysis, and service requests.
• Configure and maintain business processes, security roles, reports, calculated fields, and integrations as required.
• Partner with HR, Payroll, Benefits, and Operations stakeholders to understand business requirements and provide effective Workday solutions.
• Support Workday releases, testing activities, regression testing, and deployment of new features.
• Monitor data quality and ensure compliance with organizational policies and procedures.
• Coordinate with implementation partners and vendors for issue resolution and enhancement activities.
• Maintain functional documentation, process guides, and knowledge repositories.
• Drive continuous improvement initiatives across supported Workday modules.

Required Skills:

• Strong expertise in:
• Workday Core HCM
• Payroll
• Time Tracking
• Absence Management
• Experience in business process configuration and security administration.
• Strong analytical and troubleshooting skills.
• Familiarity with Workday reporting and calculated fields.
• Experience supporting global HR systems and processes.
• Excellent stakeholder management and communication skills.

Qualifications:

• Bachelor's degree in Human Resources, Information Systems, Business, or related field.
• Workday certifications are highly preferred.
• Experience working in GSI, GCC, or enterprise support environments is desirable.