Workday HCM Test Manager

Hexaware Technologies; Chennai; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

A leading IT services provider based in Chennai is seeking a Mid-Senior Level Consultant to manage client relationships and lead Workday implementation projects. The role involves guiding teams, ensuring best practices are followed, and proactively addressing client needs. Ideal candidates will excel in communication and mentorship. This is a full-time position in the Information Technology sector.

Responsibilities

• Manage client relationships and resolve client support requests.
• Lead sessions with clients and team members to analyze business requirements.
• Prioritize and delegate requests based on urgency and complexity.
• Provide guidance to team members for resolving complex client requests.
• Deliver high-quality Workday configuration based on best practices.
• Communicate project updates and recommendations to clients.
• Proactively listen to clients to exceed expectations.
• Mentor other consultants and foster internal relationships.
• Take initiative on related duties and internal projects.

Job description

Participate in advisory, planning, and implementation of additional (Workday) HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration.

Responsibilities

• Manage client relationships and resolves client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services.
• Lead sessions with clients and team members to analyze and scope complex business requirements.
• Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability.
• Provide guidance to and collaborate with team members to research and resolve complex client requests.
• Provide (Workday) best practices and ensure high quality deliverables.
• Communicate effectively with clients to convey project updates, configuration recommendations, and (Workday) best practices.
• Prioritize client’s interest and proactively listen to ensure that work exceeds their expectations.
• Actively foster internal relationships, share knowledge, and mentor other consultants, and contribute as a leader to grow our practice.
• Take initiative to perform or delegate other related duties as needs are discovered, including internal projects.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services and Data Infrastructure and Analytics