Workday HCM Techno-Functional Consultant

Enterprise Minds, Inc; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global tech firm is seeking a Workday HCM Techno-Functional Consultant to support Workday modules, manage incidents, and track performance metrics. Ideal candidates should have over 5 years of experience in Workday HCM, with a strong focus on configuration, performance metrics, and customer satisfaction. This role offers an opportunity to influence operational efficiency and requires excellent analytical and communication skills.

Qualifications

• 5+ years of experience in Workday HCM (Techno-Functional).
• Strong hands-on experience in Workday HCM configuration and support.
• Ability to perform Root Cause Analysis (RCA) and impact analysis.

Responsibilities

• Provide L2/L3 support for Workday HCM modules including Core HCM and Performance Management.
• Track and analyze support performance metrics like Time to Resolution (TTR) and SLA compliance.
• Act as a key point of contact for HR, Payroll, and Business stakeholders.

Skills

Workday HCM

Incident management

Performance metrics

Technical reporting

Problem-solving

Tools

ServiceNow

JIRA

Workday Report Writer

Job description

Workday HCM Techno-Functional Consultant / Analyst

Job Summary

We are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics, with a strong focus on Time to Resolution (TTR), SLA adherence, and continuous process improvement.

Key Responsibilities

Techno-Functional Responsibilities

• Provide L2/L3 support for Workday HCM modules including:
• Core HCM
• Performance & Talent Management
• Compensation
• Absence / Time Tracking (if applicable)
• Analyze business requirements and translate them into Workday configurations and solutions.
• Perform business process framework (BPF) configuration and troubleshooting.
• Support EIBs, Workday Studio, and integrations with downstream systems.
• Create and maintain calculated fields, condition rules, and custom reports.
• Support UAT, regression testing, and post-production releases.

Operational Reporting & Metrics

• Track, analyze, and report support performance metrics, including:
• Time to Resolution (TTR)
• SLA compliance
• Ticket backlog and aging
• Build and maintain Workday reports and dashboards for operational insights.
• Provide Root Cause Analysis (RCA) for recurring issues and systemic failures.
• Identify trends to proactively reduce resolution time and improve system stability.

Support & Stakeholder Management

• Act as a key point of contact for HR, Payroll, and Business stakeholders.
• Manage incidents and service requests using tools such as ServiceNow, JIRA, or similar.
• Ensure high customer satisfaction by meeting or exceeding defined resolution SLAs.
• Participate in weekly/monthly performance reviews and continuous improvement initiatives.

Required Skills & Experience

Mandatory

• 5+ years of experience in Workday HCM (Techno-Functional)
• Strong hands-on experience in Workday HCM configuration and support
• Proven experience managing Time to Resolution (TTR) and SLA-based support models
• Strong reporting experience using Workday Report Writer
• Experience with incident, problem, and change management
• Ability to perform RCA and impact analysis

Technical Skills

• Workday Core HCM
• Performance & Talent Management
• Business Process Framework (BPF)
• Calculated Fields & Condition Rules
• EIBs, Integrations (Studio / APIs – good to have)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication with technical and non-technical stakeholders
• Ability to work under SLA pressure and prioritize effectively
• Data-driven mindset with focus on measurable outcomes

The role will be measured on:

• Average Time to Resolution (TTR)
• SLA adherence rate
• Recurring issue reduction

Nice to Have

• Workday certification(s)
• Experience in HR operations or shared services
• Exposure to Power BI or external analytics tools
• Agile / ITIL certification

Why This Role

• Business-critical Workday HCM ownership
• Strong focus on performance metrics and measurable impact
• Opportunity to influence operational efficiency and HR transformation

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