Workday HCM Administrator

Microland; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Microland is seeking a skilled Workday HCM Support Specialist to provide L1/L2 assistance for global operations. You will troubleshoot issues across Core HCM modules, manage incidents and service requests in ServiceNow, and coordinate with HR and integration teams to ensure timely resolutions.

The role requires strong analytical and communication skills, ability to work independently in a managed services environment, and a Workday certification is preferred.

Qualifications

• 3+ years of Workday HCM support experience.
• Strong knowledge of Core HCM, Absence Management, Security, and Reporting.
• Experience with ServiceNow ticket management.
• Good analytical, troubleshooting, and communication skills.
• Ability to work independently in a managed services environment.
• Workday certification preferred.

Responsibilities

• Provide L1/L2 support for Workday HCM incidents and service requests.
• Troubleshoot employee data, absence, approvals, security, and business process issues.
• Manage tickets through ServiceNow and ensure SLA compliance.
• Perform configuration changes, testing, and validation in Workday.
• Coordinate with HR, Workday Integration, and business stakeholders.
• Create and maintain KB articles, SOPs, and support documentation.
• Support continuous improvement and shift-left initiatives.

Skills

Workday HCM

Core HCM

Absence Management

Security

Reporting

Analytical skills

Troubleshooting

Communication

Independent work

Workday certification

Tools

ServiceNow

Job description

Role Summary

Support and administer the Workday HCM platform for a global enterprise. Responsible for incident resolution, service requests, configuration support, troubleshooting, and user assistance across Workday HCM modules.

Key Responsibilities

• Provide L1/L2 support for Workday HCM incidents and service requests.
• Troubleshoot employee data, absence, approvals, security, and business process issues.
• Manage tickets through ServiceNow and ensure SLA compliance.
• Perform configuration changes, testing, and validation in Workday.
• Coordinate with HR, Workday Integration, and business stakeholders.
• Create and maintain KB articles, SOPs, and support documentation.
• Support continuous improvement and shift-left initiatives.

Required Skills

• 3+ years of Workday HCM support experience.
• Strong knowledge of Core HCM, Absence Management, Security, and Reporting.
• Experience with ServiceNow ticket management.
• Good analytical, troubleshooting, and communication skills.
• Ability to work independently in a managed services environment.
• Workday certification preferred.