Wipro Latest Hiring | Process Associate Recruitment 2026 – Kolkata

Trackutech; Kolkata District; On-site; INR 250,000 - 320,000; Full time

Job summary

Wipro in Kolkata is hiring a Process Associate for fresh HSC and graduate entrants with good English, typing, and basic computer skills. The role may require late evening or night shifts and office-based work.

You will handle customer queries by phone and email, process transactions, and maintain records while meeting SLAs. Training will help you improve process knowledge and resolve client issues effectively.

Qualifications

• Fresh graduates with good English communication.
• Typing and basic computer skills required.
• Willingness to work in late evening and night shifts.
• SVAR test mandatory.

Responsibilities

• Handle customer queries through calls and emails.
• Process transactions according to quality standards.
• Record and track customer requests and resolutions.
• Troubleshoot client issues and provide suitable solutions.
• Maintain customer records and follow process guidelines.
• Meet service-level agreements (SLAs).
• Escalate serious issues to the team leader.
• Participate in product training and improve process knowledge.

Skills

English communication

Typing speed

Basic computer skills

Education

H.Sc. or higher

Graduate fresher

Job description

Wipro Latest Hiring: Wipro has announced a Process Associate opening in Kolkata, West Bengal. This opportunity is suitable for H.Sc. and graduate freshers with good English communication, typing, and basic computer skills.

• Willingness to work in late evening and night shifts.
• US healthcare experience will be an advantage.
• SVAR test is mandatory.
• Typing requirement: 30/90%.

Job Responsibilities

• Handle customer queries through calls and emails.
• Process transactions according to quality standards.
• Record and track customer requests and resolutions.
• Troubleshoot client issues and provide suitable solutions.
• Maintain customer records and follow process guidelines.
• Meet service-level agreements (SLAs).
• Escalate serious issues to the team leader.
• Participate in product training and improve process knowledge.

Work Requirements

• Work from office only.
• Late evening and night shifts may be required.
• Strong communication and customer-handling skills are essential.