Customer Support Associate- Australian Process

Wipro Ltd.; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Wipro is hiring in Kolkata for an Associate role under the Australian Process. This entry-level opportunity suits freshers and those seeking to start or advance a career in customer service and operations.

The role is an IC position with band AA and involves working from the office five days a week on the Australian shift. Walk-In Drive details are in Kolkata; candidates must have high school education and strong English communication, with basic computer skills to handle customer inquiries and

Qualifications

• High School Graduate (Any Discipline).
• Freshers and experienced candidates are welcome to apply.
• Excellent English communication required.

Responsibilities

• Handle customer interactions professionally and efficiently.
• Resolve customer queries and provide accurate solutions.
• Maintain quality standards and document interactions in internal systems.
• Meet productivity and customer satisfaction targets.
• Collaborate with team members to deliver exceptional service.

Skills

English communication

Grammar

Active listening

Basic IT skills

Customer focus

Adaptability

Education

High School Graduate

Job description

Wipro is Hiring | Associate - Australian Process | Kolkata | Walk-In Drive

Looking to kick-start your career or take the next step in customer service and operations? Join Wipro and be part of a dynamic team supporting global clients.

Position: Associate

Band: AA
Role: Individual Contributor (IC)

Location

Kolkata

Work Mode

Work from Office (5 Days a Week)

Shift

Australian Shift

Eligibility

• High School Graduate (Any Discipline)
• Freshers and experienced candidates are welcome to apply

Essential Skills

• Excellent verbal and written English communication
• Strong grammar, punctuation, and spelling skills
• Good listening and comprehension ability
• Basic computer proficiency
• Customer-centric mindset with strong problem-solving skills
• Ability to work effectively in a fast-paced environment

Key Responsibilities

• Handle customer interactions professionally and efficiently
• Resolve customer queries and provide accurate solutions
• Maintain quality standards and process complianceDocument interactions accurately in internal systems
• Meet productivity and customer satisfaction targets
• Collaborate with team members to deliver exceptional service

Walk-In Drive Details

Kolkata