Windchill Support - PAN INDIA

Tata Consultancy Services; Bengaluru, Delhi, Mumbai; Remote; INR 600,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services is seeking Windchill support professionals for Pan-India locations. The role involves providing L1/L2/L3 support for Windchill PLM applications, troubleshooting issues, and ensuring smooth operation across Change, Document, and BOM management modules.

You will monitor servers and databases, perform routine maintenance, and coordinate with business users, developers, and infrastructure teams.

Qualifications

• 4-15 years of Windchill support experience.
• Proficient in incident, problem, and change management.
• Experience with user administration, roles, licenses, and ACLs.
• Experience with Windchill modules: Change Management, Document Management, Parts & BOM Management.

Responsibilities

• Provide L1/L2/L3 support for Windchill PLM applications.
• Troubleshoot and resolve application, workflow, access, and performance issues.
• Manage user administration, groups, roles, licenses, and ACLs.
• Support Change Management, Document Management, Parts & BOM Management modules.
• Monitor Windchill servers, Method Servers, queues, vaults, and database health.
• Perform system maintenance, backups, patch upgrades, and deployments.
• Handle incidents, service requests, and problem management within SLA.

Skills

L1/L2/L3 Support

Troubleshooting

Stakeholder coordination

Documentation

Tools

PTC Windchill

Windchill Query Builder

Patching & Deployments

Job description

Greetings from Tata Consultancy Services (TCS)

What we are looking for: Windchill support

Location : PAN INDIA

Interview Mode : Virtual mode (Microsoft Teams)

Experience : 4-15 Years

• Provide L1/L2/L3 support for PTC Windchill PLM applications.
• Troubleshoot and resolve application, workflow, access, and performance issues.
• Manage user administration, groups, roles, licenses, and ACLs.
• Support Change Management, Document Management, Parts & BOM Management modules.
• Monitor Windchill servers, Method Servers, queues, vaults, and database health.
• Perform system maintenance activities, backups, patch upgrades, and deployments.
• Handle incident, service request, and problem management activities within SLA targets.
• Analyze root causes and implement preventive solutions.
• Coordinate with business users, developers, and infrastructure teams.
• Create reports and dashboards using Windchill Query Builder and reporting tools.
• Support data migration, data loading, and bulk upload activities.
• Prepare technical documentation, user guides, and training materials.