Welfare Officer

Gokaldas Exports Ltd; Bhopal; On-site; INR 400,000 - 650,000; Full time

Job summary

Gokaldas Exports Ltd, based in India, seeks a Factory Welfare and Employee Relations professional to manage grievances and ensure fair case closure. You will build shop-floor relationships, act as confidential first contact for concerns, and route issues through proper channels.

You will translate worker voices into risk insights, coach supervisors on policy, and support POSH and welfare compliance across central and state rules, driving a safe, dignified work environment.

Qualifications

• Graduate or postgraduate in HR, Labour Welfare, Social Work, Industrial Relations or a related field.
• Meets the qualification and language requirements prescribed under applicable central and state welfare rules.
• 3+ years in factory welfare or employee relations, with evidence of case closure, floor credibility and broader HR potential.

Responsibilities

• Build daily, shift-wise shop-floor presence and trusted relationships across worker groups.
• Provide an accessible, confidential, non-retaliatory first contact for employee concerns.
• Distinguish grievances, requests, conduct issues and welfare needs, and route each correctly.
• Mediate workersupervisor disagreements early through fair, interest-based problem solving.
• Own cases from intake to remedy and closure, with documentation, timelines and follow-through.
• Translate recurring cases and employee voice into risk insights and preventive action.
• Coach supervisors to listen, hold difficult conversations and apply policy consistently.
• Facilitate grievance and worker committees plus complementary formal and informal voice channels.
• Ensure welfare facilities and statutory duties meet applicable central and state requirements.
• Support POSH, inclusion and the safety and dignity of women and vulnerable worker groups.
• Mobilize HR and Operations as one response, and take on broader plant-HR priorities when needed.

Skills

Active listening

Grievance management

Mediation

Communication

Policy adherence

Education

Graduate or postgraduate in HR, Labour Welfare, Social Work, Industrial Relations or a related field.

Job description

Responsibility

• Build daily, shift-wise shop-floor presence and trusted relationships across worker groups.
• Provide an accessible, confidential, non-retaliatory first contact for employee concerns.
• Distinguish grievances, requests, conduct issues and welfare needs, and route each correctly.
• Mediate workersupervisor disagreements early through fair, interest-based problem solving.
• Own cases from intake to remedy and closure, with documentation, timelines and follow-through.
• Translate recurring cases and employee voice into risk insights and preventive action.
• Coach supervisors to listen, hold difficult conversations and apply policy consistently.
• Facilitate grievance and worker committees plus complementary formal and informal voice channels.
• Ensure welfare facilities and statutory duties meet applicable central and state requirements.
• Support POSH, inclusion and the safety and dignity of women and vulnerable worker groups.
• Mobilize HR and Operations as one response, and take on broader plant-HR priorities when needed.

Personal Attributes

• Trusted and approachable at every level.
• Empathetic and culturally aware; impartial and evidence-led.
• Courageous, ethical and discreet; holds fairness under pressure.
• Calm and resilient in conflict; persistent to closure.
• Operationally grounded and curious, with Factory HR leadership potential.

Competencies

• Active listening, interviewing and counselling
• Grievance triage, case management and remedy
• Mediation, de-escalation and negotiation
• Employee voice and committee facilitation
• Workforce sensing, root-cause and trend analysis
• Supervisor coaching and stakeholder influence
• Labour codes, state welfare rules and POSH

Education & Experience

• Graduate or postgraduate in HR, Labour Welfare, Social Work, Industrial Relations or a related field.
• Meets the qualification and language requirements prescribed under applicable central and state welfare rules.
• 3+ years in factory welfare or employee relations, with evidence of case closure, floor credibility and broader HR potential.

Technical Skills

• Grievance and committee governance, records, reporting and inspection readiness.
• Local-language fluency with strong conversation and documentation skills.
• Workforce analytics and digital case- and action-tracking.