Web Chat Associate | Non Voice process

Talent Acquaintance; Dadri; Presencial; INR 360.000 - 480.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Dadri, Uttar Pradesh, is seeking a technical support specialist to assist customers via phone, email, or chat. You will troubleshoot issues, document resolutions, and work with internal teams to deliver timely solutions.

You will develop product knowledge, strive for high customer satisfaction, and contribute to process improvements in a dynamic, fast-paced environment.

Formación

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conocimientos

Technical skills

Software knowledge

Communication

Problem solving

Troubleshooting

Customer support tools

Cross-functional collaboration

Herramientas

Customer support tools

CRM/ticketing systems

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.