We are hiring Branch Manager-Ahmedabad & Bhavnagar

HDFC Bank Limited; Bhavnagar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HDFC Bank Limited is seeking a branch-focused professional to manage profitability, customer relationships, and compliance. You will drive business growth by achieving targets and expanding cross-sell opportunities across Demat, Credit Cards, and Insurance.

The role emphasizes revenue generation, staff management, and adherence to banking regulations, with responsibility for customer satisfaction and portfolio growth in Ahmedabad & Bhavnagar branches.

Qualifications

• Graduation (minimum) required.
• AMFI/IRDA/NCFM certifications optional.
• Key competencies include customer delight, decision-making, analytical ability, team management, cross-sell expertise.

Responsibilities

• Achievement of Business Targets.
• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Program / Channel Management.
• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.
• Complaints and Customer Management.
• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.
• People Management.
• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.
• Review and Control.
• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Skills

Customer delight

Decision-making

Analytical ability

Team management

Cross-sell expertise

Education

Graduation (minimum)

AMFI Certification

IRDA Certification

NCFM Certification

Job description

Job Purpose

Manage branch profitability, customer relationships, and operational compliance. Drive business growth through target achievement and cross-sell initiatives.

Key Responsibilities

• Achievement of Business Targets
• Achieve income and contribution targets.
• Achieve incremental CASA targets.
• Ensure portfolio growth and cross-sell ratio.
• Cross-sell products like Demat, Credit Cards, and Insurance.
• Program / Channel Management
• Manage revenue-generating roles and programs.
• Achieve channel and cross-sell targets.
• Ensure HNW portfolio management and customer service.
• Complaints and Customer Management
• Ensure branch sales model compliance.
• Handle complaints and ensure timely resolution.
• Control attrition and grow existing portfolios.
• Organize customer meets for feedback.
• People Management
• Motivate and manage staff productivity.
• Provide training on skills, products, and operations.
• Monitor staff turnover and morale.
• Review and Control
• Review vault, cash, and key registers.
• Ensure compliance with banking regulations.
• Monitor audit ratings and operational errors.
• Review progress against objectives periodically.

Education:

Graduation (minimum).

Certifications:

AMFI Certification (optional), IRDA Certification (optional), NCFM Certification (optional).

Key Competencies

Customer delight, Decision-making, Analytical ability, Team management, Cross-sell expertise.

Major Stakeholders

Customers, Admin/Infra/HR, Retail Marketing, Audit, IT, Product Development, RBI Officials.

Required Skills

Refer to the Job Description

Location - Ahmedabad & Bhavnagar