Warranty Operation Analyst

Ford; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Ford in Chennai seeks a Warranty Claims Assessor to join our global warranty operations team. You will review, validate, and process claims for automotive commodities, ensuring compliance with policy and accurate diagnostics.

You will analyze trends to reduce costs and improve product quality, collaborate with dealerships worldwide, and uphold a 99% quality standard. Diploma or BE in Mechanical or Automobile Engineering and 3–6 years hands-on repair experience preferred.

Qualifications

• Diploma or BE in Mechanical or Automobile Engineering.
• 3–6 years’ experience in automobile dealership with hands-on vehicle repair experience.
• Experience reviewing warranty claims and repairs.

Responsibilities

• Review and assess warranty claims across global markets for the assigned commodity.
• Validate root cause of failure against fault codes to ensure claims are justified.
• Cross-check claim details (mileage, in-service date, VIN history) for eligibility.
• Ensure accurate coding of failure modes, causal parts, and labor times.
• Flag concerns to Team Leads and suggest improvements.
• Identify opportunities to standardize practices and reduce costs globally.

Skills

Strong communication

Interpersonal skills

Technical diagnostic knowledge

Warranty process exposure

Computer literacy

Team oriented

Proactive

Polite

Education

Diploma / BE in Mechanical / Automobile Engineering

Job description

We are seeking a Warranty Claims Assessor to join our global warranty operations team, responsible for reviewing, validating, and processing warranty claims for an assigned automotive commodity (e.g., engine, transmission, electrical, chassis, etc.). This role plays a critical part in ensuring claims are assessed accurately, fairly, and in line with warranty policy, while identifying trends that help reduce warranty costs and improve product quality feedback loops.

Key Responsibilities:

Claims Assessment & Processing

• Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
• Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
• Cross-check claim details (mileage, in-service date, VIN history, prior repair history) to confirm eligibility and prevent claim leakage
• Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes

• Assess warranty claims across global markets for the assigned commodity
• Achieve 100% capacity utilization
• Maintain claim mix proportionate to intake volumes
• Uphold a 99% quality benchmark in claim assessments
• Flag assessment concerns to Team Leads to strengthen claim controls
• Recommend ways to standardize assessing practices, steps, and identify cost-saving opportunities globally

Diploma / B.E in Mechanical / Automobile Engineering
3-6 years’ experience in Automobile dealership preferably experienced at hands on working on vehicle repairs including engine, transmission and diagnosis

Skills Required;

• Strong communication and interpersonal abilities
• Technical diagnostic knowledge (basic to intermediate)
• Warranty process exposure
• Computer literacy
• Flexible, self-motivated, and team-oriented
• Polite, proactive, and supportive of team members