WareHouse Operations Head

startuphr.consulting; Gurugram District; Vor Ort; INR 2.400.000 - 3.600.000; Vollzeit

Zusammenfassung

startuphr.consulting is seeking an Operations Head / Warehouse Operations Head to lead end-to-end warehouse and logistics across 3 warehouses and multiple cities, ensuring inventory accuracy, on-time dispatch, and cost control.

The role requires 6–8 years in operations with strong cross-functional coordination, SOP enforcement, MIS reporting, and manpower management; onsite at Gurugram with 6 days work. Reporting to Management/Business Head and driving KPI delivery.

Qualifikationen

• 6-8 years of experience in warehouse or supply chain operations.
• Experience managing multiple warehouses and cross-location logistics.
• Strong leadership, planning, and manpower management skills.
• Proven ability to implement SOPs, drive cost control, and improve processes.

Aufgaben

• Oversee end-to-end warehouse operations across 3 warehouses and multiple cities.
• Manage inbound, QC, GRN, putaway, inventory, picking, packing, and dispatch.
• Ensure accurate inventory, FIFO/FEFO, cycle counts, and order fulfilment within defined TAT.
• Coordinate with logistics/LM teams and partners for on-time deliveries and minimal RTO.
• Plan manpower across warehouses, monitor productivity, attendance, and overtime.
• Monitor costs and optimize logistics expenses, packaging, and overall budgets.
• Develop and monitor SOPs; drive continuous improvement in productivity and accuracy.
• Coordinate with Finance, HR, Tech, Sales, and Customer Support for smoother operations.
• Prepare and review daily/weekly/monthly operational KPIs and MIS reports.

Jobbeschreibung

Looking for Operations Head / Warehouse Operations Head

Location : Gurugram | Sector 50

Work Mode : Onsite | 6 Days Working

Experience : 6-8 Years

Notice Period : Immediate to Max 30 days

Designation Operations Head / Warehouse Operations Head

Department Operations & Supply Chain

Reporting To Management / Business Head

Role Summary

Responsible for managing end-to-end warehouse and logistics operations across multiple locations, ensuring efficient

inventory management, order processing, dispatch, manpower utilization, and timely deliveries while maintaining operational cost and service-level targets.

1. Warehouse Operations

• Manage overall operations across 3 warehouses in different cities.
• Oversee inbound, unloading, QC, GRN, putaway, inventory management, picking, packing, and dispatch.
• Ensure smooth day-to-day warehouse functioning and adherence to SOPs.
• Monitor warehouse productivity, space utilization, stock accuracy, and operational efficiency.

2. Inventory Management

• Maintain accurate physical and system inventory.
• Monitor stock ageing, slow-moving inventory, expiry, damages, shortages, and discrepancies.
• Coordinate stock transfers between warehouses based on business requirements.
• Ensure proper FIFO/FEFO practices wherever applicable.
• Conduct and monitor regular cycle counts and physical stock audits.
• Manage the complete order fulfilment cycle from order allocation to dispatch.
• Monitor pending, hold, part-allocated, and cancelled orders.
• Ensure orders are processed within defined TAT.
• Coordinate with relevant teams to resolve order and inventory-related issues.

4. Logistics & Last-Mile Coordination

• Coordinate with logistics/LM teams and courier/transport partners for timely pickups and deliveries.
• Monitor RTO, short shipments, damages, delivery delays, and transporter issues.
• Ensure same-day pickup wherever committed.
• Resolve logistics escalations and improve delivery performance.

5. Manpower Management

• Plan and manage manpower requirements across warehouses.
• Allocate daily responsibilities and monitor productivity.
• Manage supervisors, picker-packers, loaders, and other operational staff.
• Track attendance, productivity, overtime, and manpower utilization.
• Identify manpower gaps and arrange additional resources when required.

6. Cost Control

• Monitor warehouse and manpower operating costs.
• Track cost per order and identify opportunities for cost reduction.
• Optimize manpower deployment, logistics expenses, packaging consumption, and other operational costs.Work with management and finance teams to maintain operational budgets.

7. SOP & Process Improvement

• Develop, implement, and monitor warehouse SOPs.
• Identify operational bottlenecks and implement corrective actions.
• Improve processes related to inbound, inventory, order processing, dispatch, and logistics.
• Drive continuous improvement in productivity, accuracy, and turnaround time.

8. Cross-Functional Coordination

• Coordinate with Finance, HR, Technology, Sales, Customer Support, Procurement, and Logistics teams.
• Resolve operational dependencies and escalations.
• Ensure warehouse requirements are communicated to relevant stakeholders.
• Coordinate with technology teams for system/order/inventory-related operational issues.

9. MIS & Reporting

• Prepare and review daily/weekly/monthly operational reports.
• Monitor KPIs including order processing TAT, inventory accuracy, dispatch performance, order pending, RTO %
• damage/shortage %, manpower productivity, cost per order, and warehouse utilization.
• Present operational performance and improvement plans to management.
• Lead and motivate warehouse operations teams across multiple locations.
• Set KRAs and performance expectations for team members.
• Build accountability and ensure compliance with operational standards.

Scope of Role

Multi-location Operations | 3 Warehouses | Inbound to Dispatch | Inventory | Order Fulfilment | Logistics | Manpower |

Cost Control | SOP & Process Improvement | MIS & KPI Management