Walk-in | Wellness Counsellor

Ketto; Mumbai, Navi Mumbai; In loco; INR 500.000 - 750.000; Tempo pieno

Descrizione del lavoro

MetaGO Health seeks a Sales Coach (Medical & Wellness) to engage with prospective members after doctor consultations, guiding them through MetaGO’s six- or twelve-month programmes with empathy and accuracy.

You will help prospects understand the journey, address questions, and steer eligible individuals toward enrolment, while maintaining transparent communications and compliance with medical guidelines.

Competenze

• 1+ year of experience in healthcare sales, patient counselling, customer conversion, retention or premium consultative sales.
• Educational or professional exposure to nutrition, pharmacy, healthcare, life sciences, dentistry or allied-health discipline
• Ability to build trust and explain complex health information simply
• Proven record of converting leads, managing targets or influencing customer decisions

Mansioni

• Speak with qualified prospects after their doctor consultation and understand their health goals, concerns and readiness to begin
• Explain MetaGO’s six- and twelve-month programmes, including doctor consultations, health coaching, diagnostics, medication delivery and continuous monitoring
• Convert suitable prospects into enrolled members through structured, value-led conversations
• Handle questions and objections on programme value, duration, pricing, commitment and process
• Explain medical and wellness concepts in clear, reassuring language without diagnosing, prescribing or going beyond approved information
• Escalate clinical questions to the medical team
• Follow up on time through approved channels (CRM, messaging)
• Keep accurate records of conversations, objections, follow-ups, payments and conversion status
• Ensure every new member gets a transparent explanation of the programme and a smooth onboarding handover
• Share recurring customer questions with sales, clinical and operations teams

Conoscenze

Healthcare sales

Patient counselling

Lead conversion

Closing skills

Empathy & communication

Strumenti

Zoho CRM

Ozonetel

Descrizione del lavoro

Job Title: Sales Coach (Medical & Wellness)

About MetaGO Health
MetaGO Health is a doctor-led metabolic health platform that combines GLP-1 therapy, medical supervision, diagnostics, nutrition guidance and behavioural coaching in one structured six- or twelve-month programme.

Role Overview
As a Sales Coach (Medical & Wellness), you will speak with prospective members after their doctor consultation, help them understand the recommended MetaGO journey and guide suitable members towards enrolment. This is consultative healthcare sales, not aggressive selling. You must be commercially confident while staying accurate, empathetic and transparent.

Key Responsibilities

• Speak with qualified prospects after their doctor consultation and understand their health goals, concerns and readiness to begin
• Explain MetaGOs six- and twelve-month programmes, including doctor consultations, health coaching, diagnostics, medication delivery and continuous monitoring
• Convert suitable prospects into enrolled members through structured, value-led conversations
• Handle questions and objections on programme value, duration, pricing, commitment and process
• Explain medical and wellness concepts in clear, reassuring language without diagnosing, prescribing or going beyond approved information
• Escalate clinical questions, contraindications or safety concerns to the medical team
• Follow up on time through Ozonetel, Zoho CRM, WhatsApp and other approved channels
• Keep accurate records of conversations, objections, follow-ups, payments and conversion status
• Ensure every new member gets a transparent explanation of the programme and a smooth onboarding handover
• Share recurring customer questions and objections with the sales, clinical and operations teams

Candidate Profile

• 1+ year of experience in healthcare sales, patient counselling, customer conversion, retention or premium consultative sales
• Educational or professional exposure to nutrition, pharmacy, healthcare, life sciences, dentistry or an allied-health discipline
• Ability to build trust and explain complex health information simply
• Proven record of converting leads, managing targets or influencing customer decisions
• Strong objection-handling, follow-up and closing skills on phone and video calls
• Empathy, patience and sensitivity when discussing weight, health and personal concerns
• Comfort with CRM, calling and messaging platforms (Zoho CRM or Ozonetel exposure is an advantage)
• High ownership and disciplined documentation, with the ability to work in a target-driven environment without mis-selling

Job Details

• Location: Sakinaka, Mumbai
• Employment type: Full-time, on-site
• Work schedule: 6 days a week, rotational week off

Why Join MetaGO
You will work at the intersection of healthcare knowledge, patient communication and consultative sales, helping people make an informed decision about a structured, doctor-supervised metabolic health journey.