Walk-in | Virtual Relationship Banking - Relationship Manager

HDFC Bank Limited; Ahmedabad District; Presencial; INR 400 000 - 700 000; Tempo integral

Resumo da oferta

HDFC Bank Limited in India seeks a customer engagement professional to enhance digital banking experiences and meet portfolio objectives. You will engage with portfolio customers, promote digital solutions, resolve queries, and deepen relationships through cross-selling across product segments.

You will handle cross-selling, drive income at the customer level, ensure quality and audit compliance, and submit reports promptly while maintaining accurate MIS.

Responsabilidades

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.
• Meet defined portfolio objectives.
• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.
• Achieve defined quality benchmarks.
• Capture call interactions accurately.
• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.
• Submit customer base reviews and reports promptly.

Descrição da oferta de emprego

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities

Customer Engagement

Engage with portfolio customers per contact policy.

Promote digital banking for superior service.

Resolve customer queries accurately.

Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

Meet defined portfolio objectives.

Sales

Cross-sell products based on customer profiling.

Drive sales across all product segments.

Generate income at the customer level.

Interaction Quality

Achieve defined quality benchmarks.

Capture call interactions accurately.

Audit and Service Quality

Follow all systems and processes as per audit guidelines.

Submit financial transactions accurately and on time.

MIS - Reporting

Submit customer base reviews and reports promptly.