Walk-In-Drive For Virtual Relationship - COP RM For Chennai Location

HDFC Bank Limited; Chennai District; Presencial; INR 650.000 - 950.000; Jornada completa

Descripción de la vacante

HDFC Bank Limited seeks a Virtual Relationship Manager to engage with customers, promote digital banking and cross-sell a range of bank products. The role focuses on delivering superior customer experiences while meeting portfolio benchmarks and maintaining compliance with internal controls.

You will handle cross-functional sales across product segments, deepen relationships, and ensure timely transactions and accurate reporting as part of standard operating procedures.

Formación

• Must be a graduate with good communication and customer-facing skills.
• Strong sales orientation with ability to cross-sell relevant banking products.
• Proficiency in promoting digital banking channels and services to customers.

Responsabilidades

• Engage with portfolio customers as per policy and promote digital banking for better service.
• Meet defined portfolio objectives and drive cross-sell across product segments.
• Generate income at the customer level through product recommendations.
• Maintain high interaction quality by accurately capturing calls and customer data.
• Follow audit guidelines and ensure timely and accurate financial transactions.
• Prepare and submit MIS reports and customer base reviews promptly.

Conocimientos

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Educación

Graduate

Descripción del empleo

Job Title

Virtual Relationship Manager

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Key Responsibilities

Customer Engagement

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

• Meet defined portfolio objectives.

Sales

• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.

Interaction Quality

• Achieve defined quality benchmarks.
• Capture call interactions accurately.

Audit and Service Quality

• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.

MIS - Reporting

• Submit customer base reviews and reports promptly.

Education

Graduate.

Key Competencies

• Customer engagement
• Sales acumen
• Digital banking promotion
• Relationship management
• Compliance adherence

Major Stakeholders

• Customers
• Virtual Relationship Banking Head
• Unit Head
• Region Head
• Sales Managers