Walk-in | Travel Consultant

WNS Holdings; Mumbai; Hybrid; INR 450,000 - 650,000; Full time

Job summary

WNS, Vikhroli West, Mumbai, seeks Travel Associates with 1–4 years’ experience in the airline travel domain. You should have hands-on knowledge of GDS systems, airline ticketing and refunds, and possess strong communication and customer-handling skills to deliver superior service.

You will handle end-to-end airline travel transactions, issue or reissue tickets, process cancellations and refunds, manage itinerary changes, and work across GDS platforms while maintaining accuracy, complying with

Qualifications

• Candidate must be Graduate in any discipline.
• 1–4 years of relevant airline/travel domain experience.
• Hands-on experience with GDS platforms.
• Strong knowledge of airline ticketing and refunds.
• Excellent verbal and written communication skills.

Responsibilities

• Handle end-to-end airline travel-related transactions.
• Perform airline ticket issuance, reissuance and modifications.
• Process ticket cancellations and refunds as per airline policies.
• Handle itinerary changes, flight changes and related customer requests.
• Work on GDS platforms for booking and ticketing transactions.
• Check fare rules, ticketing conditions and applicable penalties.
• Ensure accurate and timely processing of travel requests.
• Resolve booking and ticketing-related queries within defined timelines.
• Coordinate with internal teams, airlines and relevant stakeholders whenever required.
• Maintain accuracy and quality while processing transactions.
• Follow process guidelines, airline policies, compliance requirements and SLA/TAT.
• Maintain proper documentation and update relevant systems.
• Deliver a positive customer experience through effective communication and problem resolution.

Skills

Customer handling

Communication skills

Attention to detail

Fast learner

Multitasking

Education

Graduate in any discipline

Tools

GDS platforms

Job description

Job Description Travel Associate

Position

Designation: Travel Associate
Job Location: Vikhroli West, Mumbai
Experience: 1–4 years
Industry: Airline / Travel / BPO

Job Summary

We are looking for experienced Travel Associates with hands‑on experience in the airline travel domain. The ideal candidate should have strong knowledge of GDS, airline ticketing and refunds, along with good communication and customer‑handling skills.

Key Responsibilities

• Handle end-to-end airline travel-related transactions.
• Perform airline ticket issuance, reissuance and modifications.
• Process ticket cancellations and refunds as per airline policies.
• Handle itinerary changes, flight changes and related customer requests.
• Work on GDS platforms for booking and ticketing transactions.
• Check fare rules, ticketing conditions and applicable penalties.
• Ensure accurate and timely processing of travel requests.
• Resolve booking and ticketing-related queries within defined timelines.
• Coordinate with internal teams, airlines and relevant stakeholders whenever required.
• Maintain accuracy and quality while processing transactions.
• Follow process guidelines, airline policies, compliance requirements and SLA/TAT.
• Maintain proper documentation and update relevant systems.
• Deliver a positive customer experience through effective communication and problem resolution.

Required Skills & Qualifications

• Graduate in any discipline.
• 1–4 years of relevant experience in the airline/travel domain.
• Hands‑on experience with GDS systems.
• Strong knowledge of airline ticketing and refunds.
• Good understanding of fare rules, cancellations and ticket modifications.
• Excellent verbal and written communication skills.
• Good analytical and problem‑solving abilities.
• Strong attention to detail and accuracy.
• Ability to work independently as well as in a team.
• Comfortable working in a fast‑paced BPO/travel environment.

GDS & Travel Skills

Candidates with experience in platforms such as Amadeus, Sabre or other airline GDS systems will be preferred.

Experience in:

• Ticket issuance
• Reissuance
• Refunds
• Cancellations
• Fare rules
• PNR handling
• Flight/itinerary changes
• Airline travel processes

What We’re Looking For

We are seeking candidates who are:

• Customer-focused
• Detail-oriented
• Quick learners
• Strong in travel-domain knowledge
• Good at multitasking
• Comfortable handling time-sensitive transactions
• Willing to learn and grow within the organization

Why Join WNS?

• Opportunity to work with a global organization
• Exposure to the international airline/travel domain
• Professional learning and career growth opportunities
• Collaborative and diverse work environment
• Opportunity to enhance your travel and GDS expertise

Job Location

WNS, Vikhroli West, Mumbai

Contact – HR

HR Reeya Shere
7738010127
[e-mail]