Walk-in | Telecom BSS Solution Architect

Tata Consultancy Services; Pune District; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services seeks an experienced Telecom BSS Solution Architect to drive end-to-end BSS architecture and digital transformation in telecom environments. You will define architectures, align business requirements with technology, and lead large-scale programs across CRM, product catalog, order management, billing, and charging.

Deep expertise in TM Forum standards (SID/eTOM/Open APIs), OSS/BSS integration, and cloud-native patterns is required, with strong collaboration across

Qualifications

• Experience in designing end-to-end Telecom BSS architectures (CRM, product catalog, order, billing, charging).
• Proven ability to drive large-scale digital transformation programs in telecom environments.
• Familiarity with TM Forum Frameworx, SID, eTOM and Open APIs.

Responsibilities

• Define and maintain Enterprise Architecture for Telecom BSS platforms in line with business goals.
• Design end-to-end BSS solutions covering CRM, product catalog, order management, billing, and charging.
• Lead telecom digital transformation programs and develop architecture artifacts and integration patterns.
• Ensure compliance with TM Forum Open APIs, SID, TAM, and eTOM.
• Collaborate with stakeholders, product teams, vendors, and tech teams for alignment.
• Drive API-led architecture, microservices, cloud-native transformation, and digital BSS initiatives.
• Conduct architecture governance reviews and provide technical leadership throughout project lifecycles.
• Evaluate emerging technologies to improve customer experience and efficiency.

Skills

BSS architecture

Telecom domain knowledge

TM Forum standards

API-led integration

Cloud-native transformation

Stakeholder leadership

Solution design

RFP participation

Job description

Role Summary:

We are seeking an experienced Telecom BSS Solution Architect to drive the architecture, design, and transformation of Business Support Systems (BSS) across telecom domains. The candidate will be responsible for defining end-to-end BSS architecture, aligning business requirements with technology solutions, and leading large-scale digital transformation initiatives in telecom environments.

The ideal candidate should possess deep expertise in Telecom BSS ecosystems, enterprise architecture frameworks, digital OSS/BSS transformation, customer management, product catalog, order management, billing, charging, CRM, and TM Forum standards.

Key Responsibilities

• Define and maintain Enterprise Architecture for Telecom BSS platforms aligned with business objectives.
• Design end-to-end BSS solutions covering:
  • Customer Relationship Management (CRM)
  • Product Catalog Management
  • Order Management
  • Billing & Revenue Management
  • Charging Systems
  • Partner Management
  • Self-Service and Digital Channels
• Lead telecom digital transformation and modernization programs.
• Develop solution blueprints, architecture artifacts, integration patterns, and target-state architectures.
• Ensure compliance with TM Forum Open APIs, SID, TAM, and eTOM frameworks.
• Collaborate with business stakeholders, product teams, vendors, and technology teams for solution alignment.
• Drive API-led architecture, microservices adoption, cloud-native transformation, and digital BSS initiatives.
• Conduct architecture governance reviews and provide technical leadership throughout the project lifecycle.
• Evaluate emerging technologies and recommend improvements to enhance customer experience and operational efficiency.
• Define integration strategies between BSS, OSS, ERP, Digital Channels, Data Platforms, and third-party applications.
• Participate in RFPs, solution estimations, architecture reviews, and customer presentations.

Required Technical Skills

Telecom BSS Domain

• Customer Management
• Product Management
• Product Catalog
• Order Fulfillment
• Billing & Charging
• Revenue Assurance
• Partner Ecosystem Management
• Mediation Systems
• Subscription Lifecycle Management

Telecom Standards

• TM Forum Frameworx
• eTOM
• SID
• Open APIs
• ODA (Open Digital Architecture)