Walk-in | Telecalling Executive

Finalysis Corporate Services; Chennai District; On-site; INR 201,000 - 357,000; Full time

Job summary

Finalysis Corporate Services is seeking a tele-counsellor to engage prospective students through calls and messages, explain course offerings, and guide candidates toward admissions. You will align candidates’ goals with suitable courses and maintain CRM records.

The role requires strong Tamil and English communication, a target-driven attitude, and familiarity with basic MS Excel/Word. Freshers and candidates with EdTech exposure are welcome.

Qualifications

• Graduate in any discipline; commerce background preferred.
• Freshers with excellent communication skills welcome.
• 3 years of experience in tele sales, education counselling, customer support, BPO, or inside sales.

Responsibilities

• Contact prospective students through inbound and outbound calls.
• Explain Academy's GST, Income Tax, ROC, Excel, Tally, and Finance courses.
• Understand candidates' career goals and recommend suitable courses.
• Convert enquiries into admissions by providing accurate course information.
• Follow up with leads from social media, website, and marketing campaigns.
• Maintain lead details and update CRM/Excel regularly.
• Coordinate with admissions and marketing teams for onboarding.
• Handle WhatsApp, email, and phone enquiries professionally.
• Achieve weekly and monthly admission targets.
• Build relationships with prospective students and parents.
• Attend counselling sessions and education fairs as required.
• Maintain high standards of customer service throughout the admission process.

Skills

Tamil fluency

English communication

Objection handling

Phone-based sales

Education

Graduate in any discipline

Commerce background preferred

Tools

CRM

MS Excel

MS Word

Job description

Role & Responsibilities

• Contact prospective students through inbound and outbound calls.


• Explain Academy's GST, Income Tax, ROC, Excel, Tally, and Finance courses.


• Understand candidates' career goals and recommend suitable courses.


• Convert enquiries into admissions by providing accurate course information.


• Follow up with leads generated through social media, website, and marketing campaigns.


• Maintain lead details and update CRM/Excel regularly.


• Coordinate with the admissions and marketing teams for student onboarding.


• Handle WhatsApp, email, and phone enquiries professionally.


• Achieve weekly and monthly admission targets.


• Build strong relationships with prospective students and parents.


• Attend counselling sessions and education fairs whenever required.


• Maintain high standards of customer service throughout the admission process.

Preferred Candidate Profile

• Graduate in any discipline (Commerce background preferred).


• Freshers with excellent communication skills are welcome.


• 03 years of experience in tele sales, education counselling, customer support, BPO, or inside sales.


• Fluent in Tamil with good communication in English.


• Confident in speaking over phone and handling objections.


• Target-oriented with strong convincing and negotiation skills.


• Basic knowledge of MS Excel, Word, and email.


• Positive attitude, self-motivated, and eager to learn.


• Experience in EdTech, training institutes, or educational counselling will be an added advantage.