Walk-in | TCS_Walk IN_Service Desk Agent - Tool 1_Bangalore pri

Tata Consultancy Services Limited; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Tata Consultancy Services Limited is hiring a Service Desk Agent in Bangalore. The role requires 2-4 years of IT service desk experience, with hands-on work in Nexthink, ServiceNow, Microsoft 365, Windows 10/11 and Active Directory.

You will handle L1 support across voice, chat, email, and tickets, ensuring timely resolution and customer satisfaction. The position involves rotating shifts, in-person interview in Bengaluru, and delivering remote and on-site support as needed.

Qualifications

• Provides L1 support via voice, chat, email and ticketing channels.
• Logs, tracks, and resolves incidents in ServiceNow.
• Troubleshoots Windows 10/11, M365, Outlook, Teams, VPN, and AD issues.

Responsibilities

• Provide L1 support through voice, chat, email, and ticketing channels.
• Log, track, and resolve incidents and service requests using ServiceNow.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and Active Directory issues.
• Monitor endpoint health using Nexthink and proactively identify user device issues.
• Deliver remote support and ensure timely ticket resolution within SLA.
• Escalate unresolved issues with proper troubleshooting details.
• Maintain high customer satisfaction and ownership throughout the ticket lifecycle.

Skills

Service Desk Support

VPN Support

Incident & Ticket Management

Remote Troubleshooting

Voice Support

Tools

Nexthink

ServiceNow

Microsoft 365

Active Directory / Entra ID

Windows 10/11

Job description

Job Title: Service Desk Agent
Experience: 2-4 Years
Location: Bangalore

Interview Mode : In person 24 Oct 2026

Job Description

We are looking for a Service Desk Agent with 2-4 years of experience in IT Service Desk and End User Support. The ideal candidate should have hands‑on experience in Nexthink, ServiceNow, Microsoft 365, Windows 10/11, and Active Directory.

Key Responsibilities:

• Provide L1 support through voice, chat, email, and ticketing channels.
• Log, track, and resolve incidents and service requests using ServiceNow.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN, and Active Directory issues.
• Monitor endpoint health using Nexthink and proactively identify user device issues.
• Deliver remote support and ensure timely ticket resolution within SLA.
• Escalate unresolved issues with proper troubleshooting details.
• Maintain high customer satisfaction and ownership throughout the ticket lifecycle.

Mandatory Skills:

• Service Desk Support
• Nexthink
• ServiceNow
• Microsoft 365
• Active Directory / Entra ID
• Windows 10/11
• VPN Support
• Incident & Ticket Management
• Remote Troubleshooting
• Voice Support

Preferred:

• Strong communication skills.
• Experience supporting global users.
• Willingness to work in rotational shifts.