Walk In | Service Desk SME | Bangalore
Tata Consultancy Services Limited
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Job summary
Tata Consultancy Services Limited in Bengaluru is seeking a Service Desk SME for Walk-In coverage. The role requires 6-8 years of relevant service desk/IT support experience and hands-on Nexthink expertise.
You will handle L1/L2 escalations, troubleshoot issues, support ServiceNow workflows, and coordinate with stakeholders. The position is based at the Bangalore facility, focusing on incident management and ITIL processes. Strong communication skills and mentoring of junior staff are valued.
Qualifications
- 6–8 years of relevant Service Desk / IT Support experience.
- Hands-on experience with Nexthink.
- Strong expertise in L1/L2 escalations & troubleshooting.
- Experience in ServiceNow, SLA, FCR/FLR, MTTR & Queue Monitoring.
- Knowledge of ITIL, incident management & major incident handling.
- Experience in KT, technical coaching & floor support.
- Strong communication and stakeholder coordination skills.
Responsibilities
- Provide service desk SME coverage at the Bangalore venue.
- Handle L1/L2 incidents and coordinate with stakeholders.
- Assist in incident management and adherence to ITIL processes.
Skills
Job description
Role & responsibilities
Service Desk SME | Walk-In | Bangalore
Experience: 6–8 Years
Venue: Tata Consultancy Services, L-Center, EPIP Industrial Area, Whitefield, Bengaluru, Karnataka – 560066
Mandatory Skills:
- 6–8 years of relevant Service Desk / IT Support experience
- Hands-on experience with Nexthink
- Strong expertise in L1/L2 escalations & troubleshooting
- Experience in ServiceNow, SLA, FCR/FLR, MTTR & Queue Monitoring
- Knowledge of ITIL, incident management & major incident handling
- Experience in KT, technical coaching & floor support
- Strong communication and stakeholder coordination skills
Role: Service Desk SME | Location: Bangalor
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