Walk-in | Service Desk Agent (L1 Support) Walkin Drive Bangalore

Tata Consultancy Services Limited; Bengaluru; Sur place; INR 360 000 - 480 000; Plein temps

Résumé du poste

Tata Consultancy Services Limited is seeking a Service Desk Agent in Bengaluru to provide efficient L1 end-user support across voice, chat, email, and portal channels. The role requires 2–4 years of relevant service desk experience and familiarity with Nexthink, ServiceNow, Windows 10/11, and Microsoft 365 apps.

You will monitor endpoints, resolve incidents, and ensure timely ticket updates while contributing to knowledge management and continuous service improvements.

Qualifications

• L1 support experience handling voice, chat, email, and portal requests.
• Proficiency with Nexthink, ServiceNow, and Windows 10/11 environments.
• Familiarity with Microsoft 365 apps (Outlook, Teams) and AD/Entra ID.

Responsabilités

• Provide L1 support through voice, chat, email, and portal channels.
• Monitor endpoint health using Nexthink and troubleshoot proactively.
• Manage incidents and service requests in ServiceNow.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, AD/Entra ID, VPN, printers, and endpoint issues.
• Deliver first-call resolution and escalate complex issues with proper diagnostics.
• Ensure timely ticket updates and end-to-end ownership.
• Support knowledge management, self-service adoption, and continuous improvement initiatives.

Connaissances

Service Desk / IT Helpdesk Support

Nexthink

ServiceNow

Windows 10/11

Microsoft 365

Outlook & Teams

Active Directory / Entra ID

VPN & Connectivity Troubleshooting

Remote Support

Incident & Service Request Management

Outils

Nexthink

ServiceNow

Windows 10/11

Microsoft 365

Outlook & Teams

Active Directory / Entra ID

Description du poste

Role & responsibilities

Service Desk Agent | 2-4 Years | Bangalore Walk in drive on 24-10-2026

Job Title: Service Desk Agent
Experience: 2-4 Years (Relevant Service Desk Experience)
Location: Bangalore

Key Skills:

• Service Desk / IT Helpdesk Support


• Nexthink


• ServiceNow


• Windows 10/11


• Microsoft 365


• Outlook & Teams


• Active Directory / Entra ID


• VPN & Connectivity Troubleshooting


• Remote Support


• Incident & Service Request Management [Service De...nt JD - ET | Word]

Job Responsibilities:

• Provide L1 support through voice, chat, email, and portal channels.


• Monitor endpoint health using Nexthink and troubleshoot user issues proactively.


• Manage incidents and service requests in ServiceNow.


• Troubleshoot Windows, Microsoft 365, Outlook, Teams, AD/Entra ID, VPN, printers, and endpoint issues.


• Deliver first-call resolution and escalat complex issues with proper diagnostics.


• Ensure timely ticket updates and end-to-end ownership.


• Support knowledge management, self-service adoption, and continuous improvement initiatives