Walk-in | Service Desk Agent | Walk-In | Bangalore
Tata Consultancy Services Limited
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Job summary
Tata Consultancy Services Limited in Bangalore is seeking a Service Desk Agent (Walk-In) to provide L1 IT support to end users. The role requires hands-on experience with Nexthink and ServiceNow, troubleshooting Windows 10/11, Microsoft 365, Outlook, and Teams, and managing incidents via voice, chat, and email.
Strong communication and end-to-end ticket ownership are essential. The position is based in Bangalore with on-site work obligations.
Qualifications
- Service Desk / L1 Technical Support experience
- Hands-on experience with Nexthink and ServiceNow
- Troubleshooting Windows 10/11, Microsoft 365, Outlook, Teams
- Knowledge of Active Directory / Entra ID, VPN, connectivity & endpoint issues
- Experience handling support via Voice, Chat & Email
- Strong communication and troubleshooting skills with end-to-end ticket ownership
Responsibilities
- Handle service desk tickets end-to-end and provide timely resolution.
- Diagnose user issues across Windows 10/11, M365 apps, Outlook and Teams.
- Coordinate with IT teams for incident resolution and escalation as needed.
- Document actions and outcomes in the ticketing system and ensure proper follow-up.
Skills
Tools
Job description
Service Desk Agent | Walk-In | Bangalore
Experience: 24 Years
Location: Bangalore
Relevant Experience: Service Desk / IT Support
Mandatory Skills:
- Service Desk / L1 Technical Support experience
- Hands-on experience with Nexthink & ServiceNow
- Troubleshooting: Windows 10/11, Microsoft 365, Outlook, Teams
- Knowledge of Active Directory / Entra ID, VPN, connectivity & endpoint issues
- Experience handling support via Voice, Chat & Email
Requirement: Strong communication and troubleshooting skills with end-to-end ticket ownership.
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