Walk-in | Sutherland Hiring For Native Arabic Speakers !

Sutherland; Mumbai, Navi Mumbai, Thane; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Travel Allowance 3,500 per month

PBI 2,750 per month

Growth opportunities in international

TA hardline

Job summary

Sutherland Global Services in Navi Mumbai seeks a Journey Management Executive for Arabic-speaking drivers. The role is voice-based, requiring native Arabic communication, with focus on monitoring journeys, driver readiness, and travel data accuracy.

Candidates with native Arabic skills and good English, willing to work 24x7 rotational shifts, are encouraged to apply. Freshers with strong Arabic skills are welcome.

Qualifications

• Native Arabic speaker mandatory.
• Good English communication (spoken and written).
• Comfortable in a 24x7 rotational shift environment.
• Basic computer knowledge and data entry skills.
• Customer service, call center, or voice process experience preferred or fresher with strong Arabic skills.

Responsibilities

• Receive calls from drivers before journey start.
• Communicate with drivers in Arabic and provide journey assistance.
• Verify driver's medical fitness and travel eligibility.
• Check past journeys and required rest periods.
• Provide road condition updates, weather, route advisories, hazards.

Skills

Native Arabic Speaker

English (Intermediate)

Data entry

Customer service

Tools

Basic Computer Knowledge

Job description

Journey Management Executive - Voice Process Arabic Customer Service

( NATIVE ARABIC SPEAKERS ONLY )

Job Summary

The Journey Management Executive is responsible for ensuring the safe and efficient movement of drivers and field personnel by monitoring journeys, verifying driver readiness, providing travel-related information, and maintaining accurate records. This is a voice-based operations role that requires native-level Arabic communication skills, strong customer service orientation, and attention to detail.

Key Responsibilities

• Receive calls from drivers before the start of their journey.
• Communicate effectively with drivers in Arabic and provide journey-related assistance.
• Verify the driver's medical fitness and eligibility to travel.
• Check the driver's previous journey completion and mandatory rest period.
• Provide updates on road conditions, weather, route advisories, and potential hazards.
• Explain journey guidelines and obtain necessary travel approvals.
• Monitor the driver's journey throughout the trip.
• Record journey details, approvals, and updates in the system.
• Escalate emergencies, delays, or safety concerns as per company procedures.
• Ensure compliance with Journey Management and HSE (Health, Safety & Environment) protocols.

Eligibility Criteria

• Native Arabic Speaker (Mandatory).
• Good English communication skills (spoken and written).
• Comfortable working in a 24x7 rotational shift environment.
• Basic computer knowledge and data entry skills.
• Customer service, call center, or voice process experience is preferred.
• Freshers with excellent Arabic communication skills can also apply.

Salary & Benefits

• Competitive salary based on experience and Arabic language proficiency.
• Travel Allowance: 3,500 per month.
• Performance-Based Incentive (PBI): 2,750 per month.
• Growth opportunities in an international customer service environment.

Preferred Candidate Profile

• Native Arabic Speaker
• Customer-focused approach
• Strong verbal communication skills
• Comfortable with rotational shifts
• Immediate joiners preferred

Language Requirement: Native Arabic (Mandatory) | English (Intermediate to Advanced)

Contact: 9324485024

Location

Sutherland Global Services
5th Floor, Liberty Tower, Reliable Park, Airoli, Navi Mumbai

Important Note

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [e-mail].