Walk-in | Store Manager

Riverside Solutions; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

We are seeking an experienced Salon Manager in Hyderabad for Riverside Solutions to own the day-to-day operations and drive growth at a premium luxury salon. The role demands energy, leadership and a business mindset to position the salon as a sought-after luxury destination.

You will be responsible for overall salon experience, team performance, customer relationships, revenue growth, service quality and operational excellence.

Qualifications

• 5+ years of experience in salon management, luxury beauty, wellness, hospitality or similar customer-facing business.
• Proven experience managing a salon/team and achieving revenue targets.
• Strong leadership and people-management skills.
• Excellent communication and customer-handling abilities.
• Strong commercial awareness and sales orientation.
• Ability to independently manage operations and solve problems.

Responsibilities

• Take complete ownership of the salon's daily operations.
• Ensure luxury-level service, hygiene, grooming and presentation standards.
• Manage appointments, staff schedules, walk-ins, service flow and daily operations.
• Monitor inventory, product usage, wastage and stock requirements.
• Develop strategies to increase revenue, memberships, packages and promotions.
• Lead, motivate and develop the salon team.
• Drive local marketing, brand-building initiatives and partnerships.

Skills

Leadership

Customer service

Sales

Team management

Premium service

Job description

Salon Manager

Location: Hyderabad,Telangana
Industry: Luxury Beauty & Wellness
Position: Salon Manager
Experience: 5+ years in Salon / Beauty / Luxury Retail / Hospitality Management
Employment Type: Full-Time

About the Role

We are looking for an experienced, driven and commercially strong Salon Manager to take complete ownership of the day-to-day operations and growth of a premium luxury beauty salon in Hyderabad.

This role is ideal for someone who doesn't simply manage a salon but has the energy, leadership and business mindset to build it into a highly successful and sought-after luxury destination.

The Manager will be responsible for the overall salon experience, team performance, customer relationships, revenue growth, service quality and operational excellence.

Key Responsibilities

Salon Operations

• Take complete ownership of the salon's daily operations.
• Ensure the salon consistently maintains luxury-level service, hygiene, grooming and presentation standards.
• Manage appointments, staff schedules, walk-ins, service flow and daily operations.
• Monitor inventory, product usage, wastage and stock requirements.
• Ensure salon SOPs and company policies are followed consistently.

Business & Revenue Growth

• Take ownership of monthly and annual revenue targets.
• Develop strategies to increase customer acquisition, repeat visits and average customer spend.
• Drive memberships, packages, premium services, product sales and promotional campaigns.
• Identify new business opportunities and local market trends.
• Track daily, weekly and monthly sales performance and take corrective action where required.

Team Leadership

• Lead, motivate and develop the salon team.
• Monitor individual staff performance and productivity.
• Conduct regular team meetings and performance reviews.
• Ensure professional grooming, punctuality and customer-handling standards.
• Identify training requirements and coordinate skill development.
• Build a positive, disciplined and performance-driven work culture.

Customer Experience

• Ensure every client receives a personalized, premium and memorable experience.
• Handle VIP clients and important customer relationships personally.
• Resolve customer concerns professionally and quickly.
• Develop strong relationships with regular and high-value clients.
• Monitor customer feedback and implement improvements.

Marketing & Brand Building

• Work closely with the management/marketing team to promote the salon.
• Drive local marketing, social media campaigns, collaborations and events.
• Build relationships with corporates, hotels, influencers and premium residential communities.
• Develop initiatives to position the salon as one of Hyderabad's preferred luxury beauty destinations.

Candidate Profile

We are looking for someone who has:

• 5+ years of relevant experience in salon management, luxury beauty, wellness, hospitality or a similar customer-facing business.
• Proven experience managing a salon/team and achieving revenue targets.
• Strong leadership and people-management skills.
• Excellent communication and customer-handling abilities.
• Strong commercial awareness and sales orientation.
• Ability to independently manage operations and solve problems.
• High standards of personal grooming and professional presentation.
• Strong understanding of premium/luxury customer expectations.
• A proactive, energetic and "make it happen" attitude.

The Right Person Will Be Someone Who

Takes ownership. Builds teams. Drives sales. Protects the brand. Delivers exceptional customer experiences.

We are looking for a Manager with the ambition to take the salon from being good to becoming one of the most recognised and successful luxury salons in Hyderabad.

Key Performance Indicators (KPIs)

Performance will be measured against:

• Monthly revenue and profitability
• Customer acquisition and retention
• Repeat customer percentage
• Average bill value
• Membership/package sales
• Product sales
• Team productivity
• Customer satisfaction
• Staff retention and performance
• Inventory control and wastage
• Overall salon standards

Compensation

Salary: Competitive and commensurate with experience and proven performance.

Incentives: Attractive performance-based incentives linked to revenue, profitability, customer retention and business growth.