Walk-in | Sr Academic Counselor -Bangalore

upGrad; Bengaluru; On-site; INR 335,000 - 502,000; Full time

Job summary

upGrad is seeking a Senior Admission Counsellor for its Mumbai operations. The role focuses on initiating contact with potential learners, thoroughly qualifying them, and arranging Video Counselling sessions with admission counsellors to drive enrollment.

The incumbent builds rapport, understands learner requirements, and tracks interactions in the CRM to ensure smooth enrollment processes. Strong English communication is essential.

Qualifications

• Minimum of 2 years in Edtech-sales experience (Study Abroad is a plus), with at least 1 year in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

Responsibilities

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrads programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

Skills

Verbal communication

Active listening

Persuasion

Education

Graduation

Tools

MS Office Suite

CRM management

Job description

JOB SCOPE

Senior Admission Counsellor

A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrads programs and offerings.

COMPANY NAME

As an Admission Profiler you will serve as the vital link between upGrads potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.

upGrad

LOCATION

Mumbai

RESPONSIBILITIES & DUTIES

• Engage with assigned leads and promptly initiate contact through the auto dialer system.
• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
• Build rapport, credibility and establish trust with leads through effective communication and active listening.
• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

COMPANY PROFILE

Established in 2015, upGrad is

Asias largest integrated Learning,

Skilling, and Workforce

Development company.

We offer a diverse range of

programs in high-growth fields

such as Data Science, Machine

Learning, Product Management,

MBA, Digital Marketing, and

Entrepreneurship.

Our mission is to revolutionize the

way people learn by creating

accessible, high-quality

educational experiences that

empower individuals to thrive in

their professional career.

BASIC ELIGIBILITY CRITERIA

• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
• Min Graduation is required.
• Previous experience working a 6-day work week.
• Currently working in the capacity of an individual contributor.
• Proven track record of meeting targets in the existing company.

WORKING DAYS

SKILLS

• Excellent verbal communication skills with an emphasis on fluency in the English language.
• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.

WORK TIMINGS

• 10:00 AM to 8:00 PM
• Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

KEY PERFORMANCE INDICATORS

• Minimum 300 minutes of talk time over calls per day.
• Schedule/book 5 Video Counselling [VC] sessions per day.
• Connect with a minimum of 80% of your leads each day.
• Consistently meet and exceed weekly revenue targets.
• *Note: The above KPIs are indicative and will vary based on the business vertical.

REMUNERATION

Here are just a few reasons why you should consider joining our team:

• Global Reach, Local Impact: At upGrad, you'll be part of a dynamic,
• diverse team that makes a difference on a global scale while creating
• opportunities for local communities. With 25 offices worldwide and a
• team of over 5100 professionals, upGrad has successfully enrolled over 10
• million learners across 70+ countries.
• Award-Winning Excellence: With accolades such as being named the
• No.1 startup in India for three consecutive years by LinkedIn's Top
• Startups list [2018, 2019, and 2020], upGrad's commitment to innovation
• and impact is unparalleled. Additionally, upGrad has earned prestigious
• titles such as the ET Best Education Brand 2020 and inclusion in the
• esteemed GSV Global EdTech 50 List 2020, further solidifying our
• position as a leader in the education technology sector.
• Endless Opportunities: Join upGrad and unlock a world of opportunities
• for growth, learning, and personal development. With a team of over
• 5100 professionals and a global network of partners, upGrad provides
• you with the support, resources, and opportunities you need to succeed
• and thrive.