Customer Service Advisor

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance in India seeks a customer service professional to handle inquiries, resolve issues, and maintain high product knowledge. Build relationships with customers and support internal teams while aiming for quality metrics and sales goals.

Excellent communication, adaptability, teamwork, and problem-solving are essential. Proficiency with computer systems and software is required, thriving in a fast-paced, multi-priority environment.

Qualifications

• Must have excellent communication and interpersonal skills.
• Must be able to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Able to work in fast paced environment

Problem solving

Analytical skills

Attention to detail

Adaptability

Teamwork

Tools

Computer systems & software proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.