Walk-in | Semi Voice Process

Imarque Solutions; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

Imarque Solutions invites applications for a Semi Voice Process Executive in Teynampet, Chennai. You will handle customer interactions via voice and non-voice channels, resolve queries, and help maintain high customer satisfaction.

You will work from 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM, Monday to Saturday, with Sunday as a fixed off. Freshers and experienced candidates can apply; immediate joiners preferred.

Qualifications

• Freshers or experienced candidates may apply.
• Good communication skills in English.
• Basic computer knowledge.
• Customer-service mindset.
• Willingness to work in a day shift.
• Immediate joiners preferred.

Responsibilities

• Handle customer calls and non-voice interactions.
• Understand queries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow SOPs and company guidelines.
• Meet productivity and quality targets.
• Coordinate with internal teams as required.

Skills

English communication

Basic computer knowledge

Freshers welcome

Job description

Job Title: Semi Voice Process

Job Location: Teynampet, Chennai

Shift: 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM

Working Days: Monday to Saturday

Weekly Off: Sunday Fixed Off

Job Description:

We are hiring candidates for a Semi Voice Process role in Teynampet, Chennai. The candidate will be responsible for handling customer interactions through voice and non-voice channels, resolving customer queries, and maintaining a high level of customer satisfaction.

Roles & Responsibilities:

• Handle customer calls and non-voice interactions.
• Understand customer queries and provide appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow standard operating procedures and company guidelines.
• Meet assigned productivity and quality targets.
• Coordinate with internal teams whenever required.

Candidate Requirements

• Freshers and experienced candidates can apply.
• Good communication skills in English.
• Basic computer knowledge.
• Customer service-oriented approach.
• Willingness to work in a day shift.
• Immediate joiners preferred.

Position: Semi Voice Process Executive

Location: Teynampet, Chennai

Shift Timing: 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM

Weekly Off: Sunday Fixed Off

Contact Person: Madhu

Contact Number: 9150513774