Walk-in | Semi - Voice Executive

Imarque Solutions; Chennai District; On-site; INR 150,000 - 225,000; Full time

Job summary

iMarque solution Private Limited in Chennai is seeking Semi-Voice Process Executives to handle customer queries across voice, email, and chat. Freshers or candidates with up to 2 years of experience are welcome, with immediate joining preferred.

The role emphasizes accurate information delivery, timely follow-ups, and maintaining records, while meeting productivity and quality targets in a full-time, on-site capacity at Teynampet, Chennai.

Qualifications

• Excellent verbal and written communication skills.
• Good English communication is preferred.
• Basic computer and typing skills.
• Customer handling and problem-solving skills.
• Ability to multitask between calls and written communication.
• Good listening and interpersonal skills.
• Willingness to work in a target-driven environment.

Responsibilities

• Handle customer queries through calls, chat, email, and other communication channels.
• Provide accurate information and solutions to customer queries.
• Make outbound calls when required for customer follow-ups.
• Maintain proper communication and documentation of customer interactions.
• Follow up with customers and ensure timely resolution of their concerns.
• Maintain customer records and update required information in the system.
• Coordinate with internal teams for issue resolution.
• Meet assigned productivity, quality, and customer service targets.
• Follow company policies, processes, and quality standards.

Skills

Communication skills

English proficiency

Basic computer skills

Customer handling

Multitasking

Listening & interpersonal

Target-driven mindset

Job description

Job description

Job Title: Semi-Voice Process Executive

Experience: 0 - 2 Years

Salary: 1.5LPA - 2.25 LPA

Location: Teynampet, Chennai

Employment Type: Full-time

HR Contact No : Deepika / 7305496662

Job Description:

We are looking for enthusiastic and customer-focused candidates to join our team as Semi-Voice Process Executives. The role involves handling customer queries through a combination of voice calls, emails, chats, and other digital communication channels.

Key Responsibilities:

• Handle customer queries through calls, chat, email, and other communication channels.
• Provide accurate information and solutions to customer queries.
• Make outbound calls when required for customer follow-ups.
• Maintain proper communication and documentation of customer interactions.
• Follow up with customers and ensure timely resolution of their concerns.
• Maintain customer records and update required information in the system.
• Coordinate with internal teams for issue resolution.
• Meet assigned productivity, quality, and customer service targets.
• Follow company policies, processes, and quality standards.

Skills Required:

• Excellent verbal and written communication skills.
• Good English communication is preferred.
• Basic computer and typing skills.
• Customer handling and problem-solving skills.
• Ability to multitask between calls and written communication.
• Good listening and interpersonal skills.
• Willingness to work in a target-driven environment.

Candidate Profile

• Freshers and candidates with 0 - 3 years of experience can apply.
• Candidates with experience in BPO, Customer Support, Semi-Voice, Telecalling, Chat Support, or Voice Process will be preferred.
• Immediate joiners preferred

Company Location - :

iMarque solution Private Limited, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018