Walk-in | Sales Manager

Thomas Cook; Navi Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Thomas Cook in Navi Mumbai (India) is seeking a sales professional to acquire new business, hit revenue targets and manage margins across assigned lines of business. You will onboard customers smoothly, maintain high service standards, and ensure daily reconciliation and SOP adherence.

You will analyze CRM data, coordinate with the branch service delivery team, and report daily positions to the dealing room, while nurturing long-term relationships for sustainable growth.

Responsibilities

• 1. Responsible for acquiring new business by driving the assigned line of business and achieve the set sales targets
• 2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis
• 3. Responsible for margin management
• 4. Explore new markets to penetrate and achieve the benchmarked conversion ratio
• 5. Responsible for smooth onboarding of customers and conduct seamless operations
• 6. Responsible for high accuracy and setting excellent customer service standards
• 7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
• 8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
• 9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines
• 10. Maintain effective co-ordination between the customer and the branch service delivery team
• 11. Responsible to report the actual daily position to dealing room
• 12. Be a team player and ensure a cohesive working
• 13. Relationship management with the customers for a long term mutually beneficial business association
• 14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines
• 15. Analyzing the CRM data and refining / sharpening the approach of the team
• 16. Giving inputs to the Digital Marketing team about customer trends and preferences Supervisory

Job description

1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets

2. Achieve the assigned revenue targets on a monthly / quarterly / annual basis

3. Responsible for margin management

4. Explore new markets to penetrate & achieve the benchmarked conversion ratio

5. Responsible for smooth on-boarding of customers and conduct seamless operations

6. Responsible for high accuracy and setting excellent customer service standards

7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport

8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis

9. Responsible to bring up to the notice of supervisor / reporting manager any non-compliance / non adherence to the set process and guidelines

10. Maintain effective co-ordination between the customer and the branch service delivery team

11. Responsible to report the actual daily position to dealing room

12. Be a team player and ensure a cohesive working

13. Relationship management with the customers for a long term mutually beneficial business association

14. Ensure adherence with statutory requirement comprising of RBI, FEMA and AML guidelines

15. Analyzing the CRM data and refining / sharpening the approach of the team

16. Giving inputs to the Digital Marketing team about customer trends and preferences Supervisory