Walk-in | Resolution Coordinator

Randstad; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Randstad Bengaluru is seeking a Customer Care Senior Resolution Coordinator to handle a high volume of customer inquiries via phone, chat, and email. You will navigate multiple systems to resolve issues and ensure customer satisfaction.

The ideal candidate has 0–1 year of relevant experience, strong written and verbal communication, and the ability to multitask in a fast-paced 24/7 environment with rotating shifts. Graduation required.

Qualifications

• 0–1 year of relevant Customer Service experience.
• Excellent written and verbal communication skills.
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer-focused with a high sense of urgency.
• Willingness to work across phone, chat, and email.
• Review and resolve customer queries accurately to ensure satisfaction.
• Adhere to quality, compliance guidelines and SLAs.
• Proficiency with Microsoft Office programs.
• Willingness to work in a 24/7 environment with rotating shifts.
• Graduation completed.

Responsibilities

• Handle high volumes of incoming calls, chats, and emails from customers, stores, and associates.
• Navigate multiple systems to answer questions and resolve issues.
• Communicate professionally to ensure customer satisfaction.
• Assist customers in solving problems and provide timely resolutions.

Skills

Customer service

Communication

Multitasking

Problem solving

Customer focus

Time management

Channel switching

SLA adherence

Education

Graduation

Tools

MS Office

Job description

Job Description

You make sound judgments and promote candidates' focused environments. You

optimize execution and results. You inspire commitment through communication and

influence. You demonstrate adaptability while thinking and acting strategically. You

build and sustain internal and external relationships.

What you'll do

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• To exceed our customers needs, our associates must be punctual, reliable, problem solvers, act with integrity and be dedicated to making a difference.

What you'll bring

• 0-1 years of relevant Customer Service experience
• Excellent written and verbal communication skills

• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Adhere to quality, compliance guidelines and SLA’s
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation