Walk-in | Reservation Staff

Cicon Engineers; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Cicon Engineers in Bengaluru is seeking a reservation staff member to handle bookings, answer inquiries, and process payments for hospitality services.

You will manage reservations, assist guests with rates and amenities, promote packages, and collaborate with front desk, housekeeping, and sales to ensure smooth arrivals and special requests.

Qualifications

• Diploma in Hotel Management
• Experience in customer service, hospitality, or front desk operations

Responsibilities

• Manage bookings by handling new reservations, modifications, and cancellations via calls, email, and chat.
• Provide information on rates, availability, amenities, and local attractions with a helpful attitude.
• Process deposits and credit card payments securely.
• Promote packages, upgrades, or additional services to maximise revenue.
• Coordinate with front desk, housekeeping, and sales teams to ensure smooth arrivals and requests.

Skills

Customer service

Communication

Sales and upsell

Team coordination

Education

Diploma Hotel Management

Job description

Job Description

A reservation staff member (or reservationist) manages booking requests, answers customer inquiries, and processes payments for hospitality, travel, or service-based businesses.

Key Responsibilities

• Manage Bookings: Answer phone calls, emails, and online chats to process new reservations, modifications, and cancellations accurately.
• Customer Service: Answer questions regarding rates, availability, amenities, and local attractions with a polite and helpful attitude.
• Process Payments: Collect deposits, record billing information securely, and handle credit card transactions.
• Sales and Up-selling: Promote special packages, upgraded options, or additional services to maximize revenue.
• Cross-Department Communication: Coordinate with the front desk, housekeeping, or sales teams to ensure smooth guest arrivals and special requests.

Requirements & Skills

• Education: Diploma Hotel Management
• Experience: Previous experience in customer service, hospitality, or front desk operations.