Walk-in | Quality Trainer

Sarvodaya Hospital; New Delhi; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Sarvodaya Hospital in Delhi seeks a Training & Onboarding Lead to design and deliver structured induction programs for new hires, develop training modules on hospital services, systems, and workflows, and ensure a smooth transition from training to floor operations.

The role emphasizes Patient Experience & Service Excellence, sales training for inquiry-to-OPD/IPD conversion, and coaching staff on empathy, call handling, objection handling, and KPI monitoring, with strict adherence to SOPs and

Descrição da oferta de emprego

Role & responsibilities

1. Training & Onboarding:

• Conduct structured induction programs for new hire.
• Develop training modules on hospital services, systems, and workflows.
• Ensure smooth transition from training to floor operations.
• Arrange hospital and lab visits for new agents to provide practical exposures.

2. Patient Experience & Service Excellence:

• Train staff on empathy, communication, and professional call handling.
• Ensure high standards of patient interaction and service quality.
• Handle escalation and difficult patient scenarios.

3. Sales & Conversion Training:

• Train team on lead training, follow-ups, and appointment booking.
• Improve inquiry to OPD/IPD conversion rates.
• Coach team on objection handling, persuasion, and upselling.

4. Process & Product Knowledge:

• Provide detailed knowledge of departments, doctors, and treatments.
• Ensure strict adherence to SOPs, and compliance standards.

5. Performance Monitoring & Coaching:

• Monitor KPIs such as conversion rate, call quality, and TAT.
• Conduct call audits and feedback sessions.