Walk-in | Onboarding Admin

Orcapod Consulting Services; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Orcapod Consulting Services Private Limited seeks an HR Operations Analyst to support Performance Reporting & Insights. The role involves resolving onboarding and background-check issues, processing HR transactions, and ensuring data accuracy across HRIS systems.

You will work with HR Partners, Talent Acquisition, and service groups to meet SLAs, analyze data with advanced analytics, and drive process improvements using Agile and Lean methodologies. Bachelor's degree required.

Qualifications

• Bachelor's degree is required.
• Less than 1 year of relevant work experience is required.
• 1+ year of experience in HR Service center is preferred.

Responsibilities

• Troubleshoot onboarding, recruiting, background check, adjudication, pre-adverse, rescinded offer, PSG, candidate confirmation, retrigger, and start date issues.
• Assist with questions from field HR representatives and partnering HROC service groups regarding GHR/Lawson system status, new hire actions, licensure and certifications, etc.
• Process HR transactions including data entry, documentation, correspondence, filing, onboarding, and recruiting administration tasks.
• Review background checks, adjudications, drug screens, licensure, education, and determine appropriate hire actions.
• Support candidate confirmations, onboarding retriggers, start date changes, rehires, transfers, and rescinded offers.
• Research and resolve escalated cases; document actions and escalate to SMEs when appropriate.
• Serve as liaison with HR, HRIS, Talent Acquisition, Employee Relations, Precheck, vendors, and other COEs.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide guidance on HR self-service tools and HR technology systems including Microsoft Office, Lawson HRMS, Taleo, Atlas, PreCheck, Case Management, Onboarding, GHR, and Outlook.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Complete special projects and other duties as assigned.

Skills

HR concepts & terminology

Agile & process improvement

AI & emerging tech

Advanced analytics

Stakeholder management

Excel & PowerPoint

Communication skills

Data-driven decision making

Education

Bachelor's degree

Tools

GHR

Lawson HRMS

Taleo

Atlas

PreCheck

Case Management

Outlook

Job description

Responsibilities: Performance Reporting & Insights

• Troubleshoot onboarding, recruiting, background check, adjudication, pre-adverse, rescinded offer, PSG, candidate confirmation, retrigger, and start date issues.
• Assist with questions from field HR representatives and partnering HROC service groups regarding GHR/Lawson system status, new hire actions, licensure and certifications, etc.
• Process HR transactions including data entry, documentation, correspondence, filing, onboarding, and recruiting administration tasks.
• Review background checks, adjudications, drug screens, licensure, education, and determine appropriate hire actions.
• Support candidate confirmations, onboarding retriggers, start date changes, rehires, transfers, and rescinded offers.
• Research and resolve escalated cases; document actions and escape to SMEs when appropriate.
• Serve as liaison with HR, HRIS, Talent Acquisition, Employee Relations, Precheck, vendors, and other COEs.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide guidance on HR self-service tools and HR technology systems including Microsoft Office, Lawson HRMS, Taleo, Atlas, PreCheck, Case Management, Onboarding, GHR, and Outlook.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Complete special projects and other duties as assigned.

Operational Support & Process Improvement

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
• Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
• Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

• Partners with Talent Acquisition, HRIS, HR Business Partners, Employee Relations, vendors, and Centers of Expertise, HR Business Partners, Managers, Employees, and other HROC Service Groups.

Data Quality, Governance & Compliance

• Onboarding Analysts will utilize GHR, Lawson, Case Management, PreCheck, LMP, and Outlook Mailboxes; adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.

Education & Experience:

• Bachelor's degree - Required
• Less than 1 year of experience in relevant work experience - Required
• 1+ year(s) of experience in HR Service center - Preferred

Must Have Skills:

• Knowledge of HR concepts and terminology
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
• Employs Effective Methods to Improve: Ability to apply Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other improvement frameworks, to evaluate workflows, identify root causes and inefficiencies, prioritize opportunities, and implement sustainable improvements that enhance processes, operational performance, and service delivery.
• AI & Emerging Technology Innovator: Ability to apply artificial intelligence (AI) and emerging technologies to uncover insights, optimize and automate processes, enable self-service capabilities, and develop innovative solutions that improve operational effectiveness and the employee, candidate, and HR user experience.
• Advanced Analytics Designer and Interpreter: Ability to apply advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, and data visualization) to uncover insights, identify trends and opportunities, inform decision-making, and drive improved business and operational outcomes.
• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of dignity and respect.
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
• Technology and Media Integrator: Ability to use technology and social media to drive/create high performing organizations.
• Strong analytical and problem-solving skills, with the ability to translate data into practical business insights.
• Advanced proficiency in Excel and presentation tools; comfortable working with large data sets, pivots, lookups, and structured trackers.
• Strong written and verbal communication skills, including the ability to tailor updates for leadership and cross-functional audiences.
• Ability to organize work independently, manage multiple priorities, and follow through with a high level of accuracy and ownership.
• Proven stakeholder management skills and comfort working in a matrixed, cross-time-zone environment.

Nice to Have Skills:

• Exposure to process improvement methodologies such as Lean, Six Sigma, or structured problem-solving frameworks.
• Prior experience in healthcare, global capability center operations, shared services, or a highly regulated environment.

Knowledge, Skills, Abilities, Behaviors:

• Demonstrates curiosity, business acumen, and sound judgment when assessing issues and recommending next steps.
• Shows attention to detail, ownership, and reliability in managing recurring deliverables and follow-up actions.
• Works collaboratively, builds trust with stakeholders, and remains responsive in a service-oriented environment.
• Communicates clearly, adapts to ambiguity, and remains organized while balancing multiple priorities.
• Handles confidential information appropriately and upholds ethical standards in day-to-day work.