Walk-in | Non Voice Executive

TP; Chennai District; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Job summary

Teleperformance in Chennai is hiring a Customer Support Executive (Non-Voice) to handle logistics and shipment queries via Email and Chat. The role focuses on tracking orders, providing shipment updates, and ensuring timely issue resolution while maintaining accurate records.

Ideal candidates have at least 6 months in non-voice or back-office support, good written communication, and basic computer skills. Immediate joiners are preferred; onboarding documents are required, and a 5-day workweek

Qualifications

• Minimum 6 months of experience in non-voice, back office, or customer support roles.
• Good written communication skills.
• Basic computer knowledge.
• Must have onboarding documents.
• Immediate joiners are preferred.

Responsibilities

• Handle customer queries related to logistics and shipments through Email and Chat.
• Track orders and provide shipment status updates.
• Resolve customer concerns and ensure timely issue resolution.
• Coordinate with internal teams for smooth operations.
• Maintain accurate records and deliver excellent customer service.

Skills

Customer service

Written communication

Basic computer knowledge

Job description

Teleperformance

Customer Support Executive (Non-Voice)

Location: Teleperformance, Ambit IT Park, Ambattur, Chennai
CTC: Up to 3 LPA
Working Days: 5 Days a Week | 2 Rotational Week Offs
Benefits: Two-Way Cab Facility

Job Responsibilities:

• Handle customer queries related to logistics and shipments through Email and Chat.
• Track orders and provide shipment status updates.
• Resolve customer concerns and ensure timely issue resolution.
• Coordinate with internal teams for smooth operations.
• Maintain accurate records and deliver excellent customer service.

Eligibility Criteria:

• Minimum 6 months of experience in Non-Voice, Back Office, or Customer Support roles.
• Good written communication skills.
• Basic computer knowledge.
• Must have all required onboarding documents.
• Immediate joiners are preferred.